Overall Ratings & Reviews Downtown Mexico, a Member of Design Hotels

Wonderful property; hundreds y hundreds of years old beautifully restored with professional y friendly service

The hotel is very nice and well located, and the breakfasts are tasty. The rooms are a little on the dark side…an extra light would be handy. Most annoyingly, we booked the hotel for its pool, only to be unable to use it one night as the hotel had leased the area to a DJ, and it was not available to use for guests. Poor form. Then for the other nights, they undertook their annual maintenance, so it was also off limits. Why they chose to do this during summer is a mystery.

Bonita propedad pero varios trabajadores mui incompetentes

This place was so beautiful—a real gem in the heart of the historic area of M. City. Our suite was so sexy—very much exceeded our expectations. My only criticism was the AC was loud (fan needs to be calibrated—sounded like it was rubbing something) and it didn’t seem to do much cooling. But, we kept the windows open to the outside and luckily it wasn’t too hot.

Magnificent old building, sympathetically and well fitted out. Breakfast included is top quality. Perfect Mexico City base.

The property is located close to a few historical sights and looks very nice. The breakfast was also great. Sadly, there were a few issues - the swimming pool area was closed one of the days, the sink in my room didn't drain properly, there was noisy construction on site one night that went on past midnight and the AC didn't work well.

Beautiful hotel & stay! LOVE that the hotel has shops and restaurant (make sure you make reservations). The only suggestion to hotel is to give guests more light options in room. It was quite dark. Other than that, YOU WILL NOT BE DISAPPOINTED!!!

Beautiful hotel in the historic centre.

Hotel, including room, was very dark.

Nice location. Very chic. Excellent breakfast in a beautiful old palacio, with friendly staff. The room was very chic, but it was very dimly lit. This is very challenging for a traveler--making it harder to find things in a room. It was even dimly lit in the bathroom--not friendly for a woman. This trend also extended to the check-in desk and even the restaurant within the building (which was beautiful, but unaffiliated with the hotel).

Good location. Modern, well appointed rooms with high ceilings but no window except the door - it is like sleeping in a tomb. Nice rooftop bar and pool, but pool not exclusive to hotel patrons and on the weekend, it was full of young people standing in pool and drinking (with glassware). Open public access to hotel floor - someone banged on our door late at night, Nice restaurant with beautiful candles in trees in courtyard entrance.

Beautiful rooms, exceptional rooftop pool and bar

Amazing

One of the most unique and beautiful hotels I have ever stayed in. We loved it!

I opted to pay at the hotel but got charged a hold and then got charged again at the hotel...so the double amount went on my credit card...unacceptable...and very inconvenient. Also, the roof was closed all of Saturday for a private party but only informed of this after booking...and party went until 12:30am...not fun when your room is right under the roof.

Beautiful historic building in the heart of centro histórico. Would stay here again. Only con is the loud noise from the AC and the hotel is a bit too dark.

That the property was very nice, and service also, the only thing was it had NO AIR CONDITION that works on the room at all.

Everything was ok, small boutique hotel, clean and good location. I cant give 5 stars because the AC in my room didn't work. They put a really noisy fan instead, that it was so loud I couldn't sleep well. My windowless room was really warm and I couldn't open the door for safety reasons. I had to drink quite a lot of overpriced water from the minibar and they still charged me.

It’s such a gorgeous space and the rooms are amazing if you’re into design but they really need to update their AC and ventilation system. It was constantly hot and humid and muggy in the room as the AC wasn’t strong enough to cool the whole room and the fan they gave us was obnoxiously loud. We had to sleep with the front door open most nights which is t great when you room opens out to a communal space.

It is a gorgeous hotel and a great location if you want to be in the heart of the Historic District. The property, rooms and restuarent are all stunning. I had a small issue with the AC in my room and the hotel responded promptly. I travel allot and understand that sometimes things go wrong or break. Its the way the hotel responds that matters to me. I would 100% stay here again and highly recommend it