Overall Ratings & Reviews Sofitel Agadir Thalassa Sea & Spa

Lovely pool area , good attentive staff

Really appreciated this hotel and especially the staff. The staff were very friendly to my family and me. The housekeeping and restaurant staff are pretty awesome. There are so many to thank. But special thanks to Manar (housekeeping) and Mohsen (lunch restaurant). They really try to make your experience unique and customized to your tastes. Very professional. You can tell they are professionally trained. Also the executive chef was extremely nice. Always stopping by and welcoming us.

An absolute heaven and paradise ... Pure escapism .. surrounded by beauty, serenity and a tropical oasis .. the design is just out of this world. Pictures do not do it justice ... So much more stunning in person. But credit where it is due, the level of customer service is 5000 out of 10 :) Yacine and Hassan were so lovely and welcoming from the second me and my 10 year old son arrived. The energy of the people who work here, like everyone has said, you can tell they truly care about your experience. The staff always have a smile on their face, it really made the stay top notch. We only stayed for 2 days but will stay for longer next time. During the evening the hotel completely transforms and you can forget all your worries and the hustle of life back in London. Did not want to leave. Highly recommend the tapas restaurant which was outstanding. The gentleman serving us was so lovely and helpful ; wish I could remember his name. Thankyou so much for the best time. P.S they have a gorgeous black cat Sophie that is well looked after. My son was very excited to see her. For any animal lovers please do bring treats for her as I will do next time :)

Ils ont jamais voulue nous donner notre chambre même si elle était prête et servie au petit dej pas de service

Lovely location. Greta service for Bfast and in the bar. NO HOT WATER in the morning. Not a great start to the day. Struggled to get hold of th front desk. When checking out they were quite relaxed about my issue. That was my only disappointment.

Fantastic hotel and staff. Highly recommend

Cannot have better in Agadir. All what resort and Morocco can give, great.

We had a great time at the Sofitel, the hotel is stunning. We enjoyed the pool and the easy access to the beach. The room was absolutely amazing.

Very nice and clean and spacious, nice gardens balconies and very close to the beach.

Special thanks to the pool staff especially the lifeguard Mustapha Zinedine. The waiters are amazing especially Rachid & Simohamed & Khadija. Khalil public relations as well and Fatema at the reception.

Amazing stay at this hotel! Service and staff were welcoming and so helpful at any time. I will definitely be coming back!

We had 3 rooms and all were inconsistently cleaned. Staff at check in and reception were not welcoming. Food was totally overpriced at restaurants at the hotel.

Excellent stay

Not friendly or helpful at all!!

Amazing stuff and very hospitable and beautiful place .

At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back

The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area. Thank you for making our stay enjoyable.