Lively

Very loud.

Llegaron a acuerdos sobre nuestra estadia, sobre los cuales luego mintieron descaradamente. ¡INCREÍBLE! MI ESPOSA Y YO ESTÁBAMOS EQUIVOCADOS. ME GUSTARÍA SABER DE USTED PRONTO. No deberían poder salirse con la suya. Primero, el 24 de diciembre, nos dijeron que debíamos mudarnos de la habitación porque habría que hacerle reparaciones. (¿Se imaginan reparaciones el 24 de diciembre?). Esa misma tarde, otras personas se registraron en la misma habitación. Nos dieron otra y nos dijeron que podíamos quedarnos hasta el 26 de diciembre. El 25 de diciembre, a las 11:30, llamaron a nuestra puerta y nos dijeron que teníamos que desocupar la habitación a las 14:00. ¡Les dijimos que habíamos llegado a un acuerdo con el recepcionista, y luego la cosa se puso fea; nos acusaron de mentir. ¡INCREÍBLE, POCO PROFESIONAL, GROSERO, etc.! Menos mal que pudimos conseguir un vuelo a Ámsterdam. ¡¡¡FUE UNA MALA EXPERIENCIA!!! ¿Por qué mentiríamos? Hay muchos hoteles en Madrid. Si fueran profesionales, esto nunca pasaría. La única razón por la que nos quedamos más tiempo fue que la aerolínea perdió nuestro equipaje y no queríamos volver sin él. Otra cosa que supimos hoy es que una de nuestras maletas estaba en Madrid, ¿y llamaron al hotel? Ni siquiera nos llamaron. ¿Qué más puedo decir? He viajado por todo el mundo, he visto mucho, pero nunca algo tan malo. Insultante, arrogante y todo lo demás.

Service was great

Great room and great location. Easy access to the key sights. Very friendly staff.

Fantastic location. Clean room with great shower. Friendly staff.

Rooms fresh and clean, comfy bed and the shower was great and roomy with lovely Clarins toiletries. Staff were very friendly and helpful and held our luggage on the last day after checking out as our flight was later on in the day.

WiFi was good. Room was good. Good bed, shower, safe and fridge. Plenty of clothes hangers. On the down side there is a charge for the water, which seems a bit stingy. Breakfast was ok. Service was not great, no showing you to your room or any of that customer service. One time at breakfast my bread was stuck in the toaster and the tall waiter dismissively pointed at the tongs and rolled his eyes at me. The tongs were metal and putting metal tongs in a toaster is asking for trouble. It was a normal household toaster, not one of the fancy hotel conveyor belt ones. The same thing happened to a woman the next morning. I purposely say the tall waiter, as the shorter one with the earring was a nice man. The worst part of this hotel is the street noise. My room was a balcony room at the front. Don’t make the same mistake I did (and I paid extra for that type of room!) Was not able to get to sleep until 4am. Constant shouting outside, a few doors down there was a yapping dog and there’s a big light above the bedroom door that can’t be turned off. I asked to swap rooms after the first night and the receptionist with the bullring in her nose was very dismissive, saying it was exceptional circumstance last night. I wish I’d played it safe and stayed at one of the big hotel chains. I wouldn’t stay here again for free.

Great location

We've spent 1 night at the hotel and appreciated the comfy bed and pillows, and luggage storage option in the lobby. It was a bit weird the bathroom setup: sink in the main area and shower and toilet only having non-transparent glass walls, but fine for 1 night.

Great

The breakfast was amazing with well balanced options of yogurt, nuts, fruits, freshly made omelette, bread and coffee. The location was the second best part of the hotel. The beds were very comfortable as well and looked to be of premium quality as we had very good sleep! Overall a great stay!

Excellent location. Really nice, small "boutique" hotel but some of the "quirkiness" of the hotel created a few "impracticalities".... Where do I put my wash bag... Are you ok with having a number 2 with your significant other only a frosted glass screen away... BUT - the good and location would see me stay again!

I really hate to do a negative review because I believe sometimes you happen to catch an employee on a bad day or maybe something was missed on a given day. I do not believe that was the case with this property. We had to go to the sister property next door to get access to the property where we'd made a reservation. That in itself is inconvenient enough after traveling all day but there was no signage advising me of that setup. When we finally got to the room it smelled of sewage. We checked out 15 minutes after we checked in. When I went to check out, the woman working the desk simply checked me out; she didn't ask if there was a problem or anything she could do to fix the situation (although realistically there probably wasn't). That dynamic led me to believe that this is something they're used to having happen which, to me, is not a good sign. If I could say anything positive about the hotel / my experience it would be the property did not make it difficult to receive a refund.

great rooms in great location and clean and good service. Good value. room design also good.

Great service. Was able to check in early and they provided very good recommendations for tapas and where to watch the game

Staff were nice. The bed is super comfortable.

Excellent, clean, balcony, movie!

Great location

Very noisy. Room and bathroom are very small. It does the job for a night or 2 if you are planing for a quick visit and are not staying in the room. It is very important to know that the restaurant is an open area in the middle of the hotel. You hear it all. Until late at night. Upside: walkable to plaza mayor and other staple monuments and Botin 😀