Overall Ratings & Reviews Sleep Inn & Suites

Very friendly, helpful staff.

The television in my room didn’t work both nights I was there. They weren’t interested in fixing problem nor switching me to another room. Ice machines were down as well.

Clean, and customer service was great!

excellent value. nice comfy room, everything clean, quiet and safe. not a fan of breakfast but it's free - nice touch especially if a family

The lady at check in was super nice when I arrived late to the hotel. I called and let her know in advance that I was running late and wouldn’t arrive until 1am and she appreciated me calling. The rooms definitely look old and could use some renovations but overall it was a nice stay. The only issue came when I tried to get breakfast around 9:30. I could’ve sworn the lady from the night before said breakfast ended at 10. If I was wrong, no problem. But the lady that was working in the food area came out from the back and just stared at me and made a face. I asked her if I was too late and she responded “Umm yeah, breakfast ended 30 minutes ago” to which I replied “Oh, I’m sorry. I thought it ended at 10 and she rudely just said “no.” Other than that I would stay here again!

Very helpful and personable staff who went out of their way to be helpful. It was refreshing to experience.

The room was cleaned, but smelt of wet dirty rags.

Rooms close but OK. Bed good and basically all necessary functions covered. Breakfast sparse but did have hot elements. Generally OK but shows signs of heavy use and may need updating soon...

We were supper happy with the staff, the design of the rooms. Nice to have a refrigerator and microwave. Breakfast got the spot.

We were happy we chose the Sleep Inn for a family party and WMU Graduation celebration weekend. 1st the staff was great and I met several of them. They could confirm all our rooms reserved at different times and different ways. Then they were great about efficient checkin. Breakfast hit the spot. Price was reasonable for a busy weekend. They were always friendly. We will stay here again!

It was ok

The beds and pillows were the most comfortable i have ever been in.

Excellent experience. Clean and welcoming.

Gross, broken floor tiles, rue staff.

Quiet area

Well I think the hotel is pretty old, needs maintenance, the kitchen breakfast was very poor quality,an example the eggs smells not good the beverages machine doesn’t work The elevator doesn’t work etc

Staff

Room was fine for the price. Bathroom is very small

The front desk attendant was extremely helpful after we checked out. My daughter had left a sweatshirt and Kate-lee (spelling?) was very kind when I called. We went back to the hotel to look for it and she had it ready for us at the front desk. That was so appreciated!

Staff were very helpful and effiecinet