Overall Ratings & Reviews Staybridge Suites AMARILLO-WESTERN CROSSING by IHG, an IHG Hotel

Didn't like the sofa bed ended up moving the sofa mattress to the floor. Was not comfortable.

The property was very poorly maintained. Expedia sold us a room that the hotel didn't have, making check-in an inconvenience.

Staff was friendly, but there was a urine stain on the pullout bed and the sheets on the regular bed were stained with what appeared to be blood or something. Would have been good if it weren’t for the dirty stains on everything, staff didn’t seemed concerned when we told them.

Breakfast was a cut above.

Quick check in very clean.Pool was Big My son enjoyed it definitely stay here again

Lobby looks great. Amazing breakfast buffet. Room was very dirty. Hair in the bed sheets that was long and black so clearly not anyone in my family. Walls in room were very dirty. Need to be cleaned and repainted.

Trash all over the lobby Room was covered in bugs and stains on floor couch all over Walked in room walked right back out Smoke and drug smell People there were acting very weird We got out told them we would not be staying was not safe and was not clean very dangerous place. We need a refund we did not stay would not recomend

Friendly staff and very clean - rooms and common areas.

Checked in at 5pm, no accessible room available. This gave me limited use of the bathroom.

Orange juice was80% water, fruit had been frozen Tiles in the bathroom were cracked and several were missing.

Nice helpful staff; clean and comfortable. Too late for the happy hour but looked good. Fitness room had no towels or cups for water but well equipped.

I would have liked fresh towels for the days I was there, had to get fresh ones from the front desk

Great clean hotel and the location was perfect.

Great location. The breakfast is fantastic. Easy to walk to delicious Lemongrass for dinner. Easy to park. But the room is falling apart. I couldn’t open the microwave easily and it wouldn’t even heat up my stuff. The furniture is old and blah. Needs a major update.

We were only there for a layover on a way home from Colorado Springs. It was very comfortable, had central air which is not common, and the hot breakfast was impressive.

Hotel was fine. It had everything we needed for a 1-night stay. However, the sofa pull-out bed didn’t have any linens and it was covered in food when we opened it. When I called downstairs to report it, I was offered a set of linens. When I pressed the lady at the desk, because the there was a ton of left behind food that needed to be cleaned up first, she sighed heavily, like I was a burden that her cleaning people didn’t do their job and told me to come downstairs and she would put me in a different room. The second room was better and it was not dirty and the room was slightly larger as well. The customer shouldn’t feel like they are a burden to the front desk because I refuse to put my kids on a sofa bed that was covered in a previous customers food. Good place to stay but check how clean the sofa bed is and surrounding areas before settling in for the night.

This is the second time staying at this hotel. Location is great, just off the highway, but not so close the traffic is bothersome. They are very pet friendly. I especially like the spacious one bedroom suites, which have a very comfortable seating area and seperate bedroom where you can close the doorand not be bothered. Will definatly be staying h we re again

The room was terrible food tray was never cleaned up from under the couch pee stain still on the toilet seat , beer bottle cap were laying around everywhere the pillow had stains the hair dryer was off the wall with exposed wires, I wasn’t satisfied, not only that, there was no clean towels replaced. We went to Walmart to get clean towels .. no good customer service from hotel staff the least they could’ve done was put us in another room or try to fix errors ..we also emailed the hotel manager he/she wasn’t on site an he/she never replied back to our email.!

Property and staff were nice. Liked the happy hour option and free breakfast.

Good property.