Breakfast was really good

Friendly staff nice big rooms and good shower

Bed sheets were never changed. Got clean towel twice in 18 days. Custodian never worked down and surfaces in the room. Breakfast was terrible, cold food, hard rolls and beans for every meal. 90 percent of guests are German, went serve British breakfast? I've staying at Rey Carlos for seven years, never had a complaint, but this year was terrible. Also, do not stay on the this floor, you won't be able to sleep until after midnight when Cita shuts down. All in all not a good experience.

The room is as clean and tidy.

The room was not even near the standard of the pictures that were shown in the app when you click on the specific room type and the images are shown for that specific type of room and they play a big part in the facts you base your decision on which room type you are booking. So I would suggest that you make sure that you are matching the correct images with the correct hotel room in your app. I was very disappointed and would not have made a booking for a room of this state or run down type

Our stay had breakfast included, i find the earlier you go for breakfast, the better, only on 1 occasion we made it early and there was veriety and it was warm/hot. The hotel itself amd staff were clean and plesant. There was a terrible smell of sewage in the lift always and in our bathroom for a couple days. The pool is large and everything you need is within walking distance. I did not see any children at the time of our stay. I would stay again

Hotel is very dated. Broken window in room. Glass still on floor. Sachets of shower gel not enough. Noisy neighbours. Breakfast very limited. Refurbished room not very modern.

It was lovely apartment and it easy access to the beach and I will definitely come back again in future.

Very basic and old hotel for high price

Was a noisy night time

The worst hotel I have probably stayed at. Manuel the receptionist is rude and most non- attentive I’ve ever experienced . Check in slowest on earth. Asked for a second key as we were 2 friends sharing a room, not possible and not their problem … Asked for a second bath towel one of the days as the cleaners one left one, it was like asking for a leg or an arm. Last day Was told that last could have a shower as our room was not available for late check out . When asked Was handed in a towel to go and shower nowhere cos nowhere was available.. errmm and with the attitude “not my problem”. Awful awful service. Shower Water flow between cold and mega hot, difficult to shower; bathroom door didn’t close properly and the facilities haven’t had an update since it open properly in the 70’s. Stay away!

Extremely dated, very uncomfortable beds, ceiling fan made a grinding noise, air con didn’t work, the room was noisy as it’s right next to Cita centre, and very inconsistent wifi. But worse was the shower, which varied between scorching and freezing in an exact regular pattern, so I had to time the window of a second or two when it was usable, and dance in and out of the water flow. And at check in, they made me produce some form of receipt which showed both name and the hotel; this doesn’t happen at any other hotel, why here? I’d not recommend this place to anyone

Would not recommend! They cancelled my reservation so they can charge me more and give a different room from what i book in advance. The ine i got was old furniture, and pretty creepy. Staff was horrible. Was out in 3 days instead of 13.

Nice stay, rooms need updating

Very good location to everything and very worth for money ..

Cleaned everyday in a good location easy to check in

Was a nice stay missed Pepe who was on holiday.Joelle was very nice on reception as he always helps me to get on WiFi.But one receptionist never looked happy others very good.I always stay at this hotel when in Gran Canaria one person won't put me off staying there again and again.

Need new mattresses

Very hospitable staff who go the extra mile - had an issue with aircon and a maintenance guy came over as soon as possible. They then provided me with a temporary unit as the system took a while to regulate the room temp. Breakfast was very impressive too and my request for a quiet room was granted. I like superior rooms as it was more like an apartment so could cook there too if I wanted to and the hotel was very centrally located. Please thank your lovely staff

Been a few times so nothing new. Was pleasant. Does the job. Will prob be back