Overall Ratings & Reviews Holiday Inn Express & Suites GALLUP EAST by IHG, an IHG Hotel

The front lady was rude

I was very disappointed with our stay at this location, first off room is not as pictured they is outdated furniture that us damaged, sheets were stained bathtub plug was broke and rusty. Second, we checked into our room after 9pm and had 3 little kids with me when we entered the room they sat down and started eating there dinner by 915 front desk calls voices a noise complaint from the below room, I then got my kids in bed and no one was walking, by 930 front desk called again voicing another noise complaint from the same place and by 940 police/security knocked on our door voicing more noise complaints I them showed the officer how are kids were in bed and explained did not know what else I could do to be more quite. During this time I could hear the people above us walking. You can hear everything from walking to the water pipes running in the wall we had stayed at multiple hotels over the last 9 days with no difficulty till this day and for them to send the police to our door for the hotels issues is absolutely ridiculous. There are much nicer hotels in the area where you can actually walk in your room without the front desk calling multiple times and police coming to your door, this did not only disrupt the little sleep we were getting but scared my children.

Check in was quick. Staff was friendly and efficient. Breakfast good.

Everything was as I like it. Coffee was very good.

Great place to stay.

Comfortable stay

I love it! Peace and quiet and enjoyed the hot tub as well!

This is located near train tracks but we didn't hear it.

Great location, close to the freeway.

No rooms are designated no animals. Sure the sheets get washed but the duvets laundered, floors cleaned? Animal smells linger beyond Fabreeze

Everything was great. The only complaint is the ice machines were all out of order.

clean easy access

Hotel looked nice but rooms were a little outdated.

Got there late had a nice shower and went right to bed. Very nice dark room and so quiet sleep very well

Nice hotel

Easy check in. Clean.

No heated pool

Good place to spend the night.

Very nice front desk staff, efficient checkin, comfortable room, nice amenities.

Lock up your stuff, this area is known for thieves who got my gas cans. It's not the hotels fault but this seems to be a common problem in this area.