What a beautiful little hotel! Comfortable beds, a great view from our balcony and an even better view from the top floor terrace. Air conditioning was very welcome. I especially appreciated Rudy Gonzalez’s friendliness. We got a refreshing cold towel when we arrived and he helped us book a fine tour to Tikal the next day.

Excelente ubicación, dormitorio amplio, buena limpieza. El trato del personal fue excepcional, en especial por parte de Rudy Guzman (recepción).

Lovely view from the roof terrace for sunset. Helpful staff Great location

Comfortable room, plenty of hot water and great views of sunset from the roof terrace. Some street noise so earplugs needed if you need an early night before a trip to Tikal!

Day staff was very helpful. Nice having coffee available in the lobby in tbe mornings. When we had early morning pick-ups the night staff would make the coffee earlier so we could get some. Excellent location. And our balcony overlooking tbe lake was a gem. The room cleaning person made a different towel animal on our beds every day. So sweet.

Check in was smooth, staff are friendly. However the room I had booked, with private balcony was 'occupied'. I did not appreciate that.

The balcony was very nice. Fridge was also a plus

Very noisy because the room was facing the street and people were having a party outside.

Clean room with nice balcony and courteous staff

Room was nice. Front office great. The room was facing the road and extremely noisy. People had a road party outside our room all night long. That needs to be stopped.

Clean room, helpful staff

Staff was wonderful, coffee early in the morning delicious, clean rooms, good bathrooms but the shower is very slippery, view and decks were awesome

Love Casazul. The room was spacious, clean, with a awesome view to the lake with a balcony that was great to see the sunset with a book in your hands. Awesome stay!

Staff

Good room. Thank you. Good view and fresh breezes. No warm water. WiFi did not work. Adults working in hotel were good. Younger boy doing check in was inexperienced and said little.

Wonderful customer service with good English speaking front desk manager.

Rudy was super helpful and kind. Made the check in experience a breeze! He also stepped out to show me parking! Would definitely stay here again

Bien

We loved our stay. The view from the balcony. Free instant coffee and tea and drinking water dispenser. The staff was amazing, so helpful and caring.

Gran hotel