Day staff was very helpful. Nice having coffee available in the lobby in tbe mornings. When we had early morning pick-ups the night staff would make the coffee earlier so we could get some. Excellent location. And our balcony overlooking tbe lake was a gem. The room cleaning person made a different towel animal on our beds every day. So sweet.

Check in was smooth, staff are friendly. However the room I had booked, with private balcony was 'occupied'. I did not appreciate that.

The balcony was very nice. Fridge was also a plus

Very noisy because the room was facing the street and people were having a party outside.

Clean room with nice balcony and courteous staff

Room was nice. Front office great. The room was facing the road and extremely noisy. People had a road party outside our room all night long. That needs to be stopped.

Clean room, helpful staff

Staff was wonderful, coffee early in the morning delicious, clean rooms, good bathrooms but the shower is very slippery, view and decks were awesome

Love Casazul. The room was spacious, clean, with a awesome view to the lake with a balcony that was great to see the sunset with a book in your hands. Awesome stay!

Staff

Good room. Thank you. Good view and fresh breezes. No warm water. WiFi did not work. Adults working in hotel were good. Younger boy doing check in was inexperienced and said little.

Wonderful customer service with good English speaking front desk manager.

Rudy was super helpful and kind. Made the check in experience a breeze! He also stepped out to show me parking! Would definitely stay here again

Bien

We loved our stay. The view from the balcony. Free instant coffee and tea and drinking water dispenser. The staff was amazing, so helpful and caring.

Gran hotel

The location is good (on the island) and the staff were friendly. The free coffee and bread rolls was nice, in the absence of breakfast being available. The room was a bit dark, as the advertised balcony isn't really a balcony but a small enclosed room attached to the room. The terrace is nice but there is no bar service (although the minibar is well priced). The staff were friendly but not very forthcoming with information unless asked. For example, I only found out about the swimming pool (at a nearby hotel), wifi, terrace and coffee because I either asked or looked for it. The hotel is clean and the bed was comfortable. The shower was hot and had good water pressure.

This was a great value on the water! Clean, safe, AC, great views to the water, bed was nice. It’s a little dated, but clean and everything is close. But be prepared, like all hotels in Flores you have to search for parking. There must have been 20 restaurants within 200 yards walk.

Cozy spot in Flores. Great views of the lake. Receptionists very friendly and allowed me to store my luggage after checkout. WiFi did not work very well so relied on my phone’s data.

The location, the staff very helpful and corteus.