El hotel es muy bonito, el personal es extraordinario son muy atentos y amables, tiene bonita vista. Solo que por regulación de la isla el transporte te deja en el ingreso y si llevas maletas toca caminar gran parte cargando el equipaje

What a nice find on Flores. Great location and balcony views of the lake.

When this property advertise airport transport that is rubbish in our experience. We messaged them a week before and they asked for our flight details (sounded promising) then 'crickets', nada, despite 2 follow up messages, & a third as we were leaving GC airport. We get to the Flores Airport - nothing! So pay for shuttle to Flores Island and tuk tuk to hotel .. lady at the desk is on the phone to the shuttle guy at the airport as we walk in .. 'oh here you are' she says. No apology, nada!

What a beautiful little hotel! Comfortable beds, a great view from our balcony and an even better view from the top floor terrace. Air conditioning was very welcome. I especially appreciated Rudy Gonzalez’s friendliness. We got a refreshing cold towel when we arrived and he helped us book a fine tour to Tikal the next day.

Excelente ubicación, dormitorio amplio, buena limpieza. El trato del personal fue excepcional, en especial por parte de Rudy Guzman (recepción).

Lovely view from the roof terrace for sunset. Helpful staff Great location

Comfortable room, plenty of hot water and great views of sunset from the roof terrace. Some street noise so earplugs needed if you need an early night before a trip to Tikal!

Day staff was very helpful. Nice having coffee available in the lobby in tbe mornings. When we had early morning pick-ups the night staff would make the coffee earlier so we could get some. Excellent location. And our balcony overlooking tbe lake was a gem. The room cleaning person made a different towel animal on our beds every day. So sweet.

Check in was smooth, staff are friendly. However the room I had booked, with private balcony was 'occupied'. I did not appreciate that.

The balcony was very nice. Fridge was also a plus

Very noisy because the room was facing the street and people were having a party outside.

Clean room with nice balcony and courteous staff

Room was nice. Front office great. The room was facing the road and extremely noisy. People had a road party outside our room all night long. That needs to be stopped.

Clean room, helpful staff

Staff was wonderful, coffee early in the morning delicious, clean rooms, good bathrooms but the shower is very slippery, view and decks were awesome

Love Casazul. The room was spacious, clean, with a awesome view to the lake with a balcony that was great to see the sunset with a book in your hands. Awesome stay!

Staff

Good room. Thank you. Good view and fresh breezes. No warm water. WiFi did not work. Adults working in hotel were good. Younger boy doing check in was inexperienced and said little.

Wonderful customer service with good English speaking front desk manager.

Rudy was super helpful and kind. Made the check in experience a breeze! He also stepped out to show me parking! Would definitely stay here again