I was disappointed that they had no English speaking staff. When you choose breakfast included, they say you can go to the buffet or a sit down restaurant. If you choose to go to the sit-down restaurant, they don't tell you that it is ala cart. You must pay for juice, coffee and toast.

10 out of 10 excellent hotel

Excellent experience

Beautiful resort. Room was huge and very comfortable. Breakfast buffet daily incredible! I would stay there again!

Good

Beautiful experience, delicious food, clean rooms, but staff could be friendlier at the front desk

Una excelente opcion en Santa Marta. El desayuno muy bueno. El personal muy gentil.

Great location - Highly recommended...

We really enjoyed the property and people were very helpful, the personnel promptly provided any service needed. Food at the restaurant by the beach was very good, but for the most part we experienced food outside. The hotel was exceptionally well clean, and the cleaning personnel did an amazing job every day they visited our suite. The hotel is very well maintained, it offers a really nice experience given it has heritage of over 40 years of being built. We really enjoyed staying at the Irotama Lago. The only issue we had was at check-in were the front desk processed the transaction in USD at the card device and it resulted in unnecessary additional charges due to currency TRM fees. Just make sure that you are charged in local currency.

Yes

Todo es muy bueno en Irotama. La única sugerencia es que el dia del check out si el vuelo es tarde tengan opciones para prestar las toallas de playa y ser mas flexibles

Clean room,

Great location. Food needs improvement

The beach and pool were really nice but for a place like that it felt like it should be all inclusive. I guess I'm used to the Mexican hotels where that's pretty standard. It was a nice relaxing stay though

Great place all in all

Great location

breakfast was ok staff was amazing made it verry dificult to pay with cash

Breakfast was okay; lunch was amazing. Security guards are a little intense, but I'd rather them be intense. they dont except cash but they should

Great place to stay. I didn expected to be that nice..it really was and clean I stood at the lago. It was very close to the main pool..it was just perfect Cab/uber ride to rodadera it isnt far quick cheap ride l, and to the city of santa marta it isnt far either.. It is a very nice place

Beautiful stay. Nice installation food and services.