Quite clean and staff professional

We had a nice time. The staff was very professional. We had a nice time. The couples massage we booked was great as well. The only issue was we had was that the house car was never available whenever we tried to book. Even with advanced notice. That was strange, because from my experience, house cars are usually on a first come first serve basis and not reserved. I guess it is different for the Shangri-La Hotel.

Great service

Everything was perfect !

Wonderful stay, spacious room and friendly staff. Exceeded our expectations and will be back.

Clean room. Great staff. Nice hotel.

Great room nice bar terrific room service. First check in w Robert was excellent and front desk manager Andy is terrific A

Staff were extremely good. Prpoerty was very good. The room and servicing was superb. They had an issue witj debit cards that other hotels deal with with ease - strange

Great location. Very high service hotel. Will definitely go back again. Highly recommended.

Rooms need a refresh. Service was reasonable but not above average. Did not feel luxurious or 5 star. Live music in the lounge was nice.

Great!

Everything was excellent. The suite was spectacular.

This was a great hotel experience. Our suite was fantastic and the housekeeping staff did an excellent job keeping it clean and fresh. Concierge service was friendly and very helpful. We will definitely stay here again.

We were staying here for our wedding. The hotel, upon check-in, told us there was unexpected “maintenance” and said they have to relocate us to another hotel Saturday night. They left no details on what the “maintenance “ was - it’s completely unacceptable this caliber of hotel and luxury scale would do this to PAYING customers at CHECK-IN.

An exceptional stay, every detail was considered for the comfort of guests and for that I am grateful

First impression the lobby was outstanding. Beautiful setting with a great vibe. However we arrived well over a hour after our check-in time and instead of going right to our room we were informed our room wasn’t ready and they were going to charge us $75 to upgrade to a room that was ready. The room was nothing special it didn’t even have a c-charger port to charge our modern phones and the hotel phones are terribly out of date, could barely make out the person on the other end when calling front desk. Overall it was fine, gorgeous facility but nowhere close to worth the cost. Wouldn’t book again.

Lovely gym, pool and sauna area. Prime location. We really enjoyed the live entertainment while having a cocktail in the lobby.

Beautiful hotel, lobby was a little loud. Food was great

The spa was so relaxing. Highly recommend getting a massage from James. The staff in the hotel were extremely kind and helpful. The only thing that was wrong was that our room phone wasn't working, anytime we needed something we had to go downstairs and ask for it. They accommodated but it was a bit of a hassle. We explained this to about 2-3 staff members, but they were more focused on getting us what we requesting (which is awesome) as opposed to addressing the phone issue. The phone would keep ringing to the concierge but not answer. Aside from that very clean and inviting facility. The best massage ever. Truly.

The staff is so wonderful and attentive! I have never experienced a hotel with better service. The location is amazing and rooms and amenities are luxurious.