Overall Ratings & Reviews Heritage Inn

I’m not sure my husband will ever forgive me for booking a room here. It was awful! My first clue that I had made a mistake was the sign in the tiny front office that read, “Warning!! Do no do human trafficking! Do not do prostitute things…” The room was bare bones. Everything was worn out. The closet had no clothes rod. The faux wood tile floor was so dirty that my feet were black from walking barefoot in the room. The bath was tiny with graffiti scratched into the mirror. We had a bad battery in the smoke alarm and so the unit was chirping. When I asked if they could fix it or move us, the manager came to the room, disconnected the unit and left. Pretty sure that’s not legal. There was rust on anything that could rust. And the noise! Loud music until after 3 am. A “domestic disturbance” in the middle of the night where the police showed up. Cars hot-rodding until all hours. No room or hotel amenities whatsoever. This is as low as a motel can go. Don’t stay here. The budget price isn’t worth it.

Property guy is really chill and nice. I always stay here because of that.

Front office felt weirdly hostile and when I turned in my key nobody was there so I had to leave it. Just hope they give my deposit back

One of the front desk workers was quite rude and condescending. Please note that a CASH security deposit is required with no ATM access. This was not specified in the instructions. Also please know that there is a $20 guest fee - does not matter if they are only there for 5 minutes, they want their money. I am happy to say that there were no bugs (at least in my room). Room was very dirty and the towels we had were all stained. Bedding was also dirty and has clearly been through it, if you know what I mean. The toilet also was not flushing well and the sink had water going everywhere. The pillows were very thin and dinky; reminded me of jail. Please put in the money to stay elsewhere.

Fast and easy check in, courteous staff willing to take time to make my stay comfortable.

Dirty room and the maid showed up early before 11am check out time and told me I had to leave. No curtains in dirty bathroom with a view of a parking lot with drug addicts. Disgusting.

The new management has cleaned up very well

The towles and linnens were clearly stained. The gentlemen that ppl checked me in was kind and helpful.

There was gunshots throughout the night, my door didn’t have a deadbolt, it was dirty and smelled bad, and the bathroom was disgusting. Avoid this place

There wasn't any reservations when i walked in so i had to pay again and get the room im working or canceling my reservation i have online.

The rooms smells and their not that clean.

Bugs Sheets had Blood on It And On The Mattress When I TD The Manager He Got a Attitude..Nasty

I went downstairs to stay another night because I’m homeless and the price was decent based off the donations in my life- the night clerk told me the same price and to come back in the morning- the day staff charged me almost $20 more. It’s not worth the same price as other places for that price. Don’t waste your time purchasing another night there. The A/C barely works and make sure you have your own stuff.

People were fighting next door bad location traffic

I was impressed with the room it's very clean well maintained very quiet little spot no unexpected visitors the man and the lady they're are pretty cool

They tried to charge me $20 to stay an extra hour when the sign said it was $10. They also made me pay a $50 deposit after checking in.

Couldn't find the place and no address. When i called them they didn't give me the address. Hotel pomona is not the name of the hotel. Had to loop it up it up on the internet,

The hotel looks like it was recently painted and the room was clean. The hotel is not in the best area, homeless hang out at the Jack in the Box next door and the doors and windows don't seal completely, so you hear everything going on outside. There are several convenience stores nearby and restaurants within walking distance. Overall ok

Parking is horrible. One parking per room but very limited.

It was fine i had an issue being charged twice. I need a refund