The water doesnt work and theres a lot of bugs in the room and pool is super dirty and staff are unhelpful

They don’t respect the deal

The hotel was clean and quiet. The gym is 2 treadmills, a rack of dumbells and 1 bench. Enough to get things done. The pool is small and was closed for most of my stay.

Not good

Everything was great!! The staff was fantastic. The room was very clean.I had a great stay!!!

The staff was the best part

Outstanding clean rooms and amenities!

The hotel did not have electricity or air conditioning. I made another reservation within the hour at the Holiday Inn because they had electricity. Expedia never refunded my money because Expedia's customer support says that Wyndam never returned their calls.

Staff were extremely courteous. Cleaning was not done properly. When some of the used glasses were left on table, they continued to be there and not replaced with new ones. Water in the shower is not strong and door for bathroom could not be easily closed. We were supposed to get free breakfast. First day there was a buffet but for rest of the days, they didnt serve buffet as they said they didnt have enough people to make it a buffet. We ended up getting just coffee, bread and just some fruits. Need to be more thoughtful especially if you are in the hospitality business.

Great stay as always. My goto lodging in Merida

An amazing stay…overall a great experience

Excelente opción pero debe mejorar la calidad de las toallas, cambiar la grifería de las habitaciones y mejorar la limpieza diaria de la habitación.

This was my 2nd time staying here. The hospitality is on point and I love the way they assist in helping me practice the language.

Poorly maintained, moldy sinks, staff says its normal. Slow to act on your request.

The service provided by the entire staff was impeccable! Thank you for answering our questions and making great suggestions on activities and sights to see.

Good restaurant! Friendly staff!

Very nice staff! Tours are offered! Close to Paseo de Montejo and other spota. Great estieries all around! Will definitely be back.

I stayed for 14 nights and I have great things to say about the property and the staff. This is a model property for every other hotel in my opinion. Everyone was pleasant and guest focused. Super experience!

En términos generales todo muy bien

Good service, friendly staff, 24/7 attendants