Very excellent hotel and spa facilities.

Superb as always … amazing location facilities and staff

Excellent on all fronts; the staff, the service both front desk, concierge, spa services and the tea restaurant- Cafe Royale. We continue to enjoy the ambience and the service.

Best location in London. The property looks great in and out. Spacious rooms, well done decor, lobby , stairs are just photo quality.

Superb service and attention to detail, this is how a 5-star hotel is supposed to look like. I had a wonderful time.

The staff were so wonderful and made Our stay exceptionally special Don’t miss this hotel

Absolutely wonderful stay. Staff were very thoughtful and hotel is beautiful.

Wonderful hotel with truly exceptional service. From the moment you walk in, you’re made to feel genuinely welcome and valued. The staff go above and beyond to ensure a comfortable and enjoyable stay. I would highly recommend this hotel and would happily return again.

Staff and the attention to detail is outstanding. Really luxury feel to the whole hotel and it’s spotless. To all the staff that worked to make my mum’s birthday so special I’m so grateful. Particularly Shravya (sorry about the spelling!) - so professional and friendly.

Amazing

Spotless room. Wonderful staff. Great location.

Room was beautiful very comfortable bed and amazing bath. Staff were very cordial.

Beautifully designed room by David Chipperfield Architects-the reason I booked my stay here! The property is historic and well maintained. No matter how wonder the facilities are though, the staff makes or breaks a stay. In this case, the staff made an incredible building even more so with excellent service from the doorman to the front desk staff to the cleaning staff and spa staff. They all took it upon themselves to make sure I was being taken care of during my stay. I am looking forward to a return visit soon!

Exceptional staff, luxury spaces, phenomenal experience at every turn. Top notch!

great hotel

Beautiful place, great service, would definitely choose here if I return to London.

Yes the staff all around were couteous, helpful and responsive and the room was first- class. I look forward to a return visit.

I booked a lower level room than usual. Next time I will definitely book the nicer room. The service and amenities are very different.

Visited many times and it’s always great

Great staff and great location!