The Cliff Resort & Residences

Explore The Cliff Resort & Residences
9.1
Exceptional
From 551 reviews
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Cleanliness

9.3

Room Comfort

9.3

Meal

8.9

Location

9.1

Service and Facilites

9.2

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Staff Friendliness (46)
Room Space (41)
Family Friendly (39)
Bedroom (37)
Bathroom (37)
Hotel Area (35)
Distance to City Center (34)
Variety (33)
In-house Restaurant (32)
Ambiance (31)
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Traveler Reviews The Cliff Resort & Residences

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40
Customer reviews
M***h
icon-Leisure
Leisure
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8.1
/10
Reviewed 2 week(s) ago
The sea view wasn't beautiful or spacious, and the room had few lights, making it very dark.
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Accommodation's Reply
04 Oct 2026
Dear Valued Guest, Thank you very much for choosing to stay at Cliff Resort & Residences and for your valuable feedback. We sincerely apologize for any inconvenience and dissatisfaction you experienced. In particular, we are deeply sorry that the ocean view and lighting in your room did not meet your expectations. The entire management team takes your valuable feedback seriously and will take the necessary steps to improve the lighting. We wish you good health and happiness. We will do our best to provide you with an even more pleasant stay on your next visit, and we look forward to serving you again. Thank you again. Sincerely, The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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N***n
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10.0
/10
Reviewed 4 week(s) ago
The space is quite cool, the room is clean, and the food is varied.
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Accommodation's Reply
04 Oct 2026
Dear Valued Guest, Thank you so much for giving Cliff Resort & Residences a perfect 10! We are delighted that you enjoyed your stay at Cliff Resort & Residences. Your satisfaction is our greatest joy. We wish you good health and happiness. We look forward to welcoming you back again. Thank you again. The Management Team, Cliff Resort & Residence Cliff Resort & Residence
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T***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
My family had a 3-day, 2-night experience here. The rooms in the new area had beautiful views, lush greenery, a large swimming pool, and the staff were enthusiastic and friendly. The breakfast buffet wasn't outstanding but was delicious and had a good selection. There are only a few points the resort needs to address and improve: 1/ The double bed creaked when getting in or out of bed. 2/ The toilet/bathroom in the twin rooms at the end of the row had poor drainage, causing backflow and an unpleasant damp feeling. 3/ The resort is large, grand, and imposing, with a paved road frontage and 24/7 security at the gate. However, the back, facing the sea, is poorly supervised. At 4:30 PM, my family of four went down to the resort's private beach to swim. We brought a small Tod bag containing a towel, four t-shirts (which we had just changed out of), a phone, and four pairs of resort sandals. At that time, there were no resort staff on duty at the beach; only a few other guests were swimming. A short while later, a group of people appeared, including a young man around 25 years old, a middle-aged man around 40, a middle-aged woman around 40, and two teenagers. The 40-year-old man walked around my bag, while the 40-year-old woman and the two teenagers watched my family swimming. After observing that things were quiet, the 25-year-old man ran over and rummaged through my bag. My family and I ran up to ask what he was doing. He said he'd mixed up the bags. Meanwhile, there was only one bag of mine in the area from the beginning. He held up his phone and gestured, explaining he was looking for it. I asked my husband to check our belongings to make sure nothing was missing before letting him go. I believe this is a professional gang specializing in stealing on the beach. The incident happened so quickly; I looked around for help from the beach staff but couldn't find anyone. This is a major drawback of the resort. Protecting the lives and property of guests is paramount while they are using our services. What a shame!
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Accommodation's Reply
04 Oct 2026
To T***o: First of all, thank you so much for your valuable feedback following your 3-night, 4-day stay at The Cliff Resort & Residences. We are delighted to hear that you enjoyed The Cliff's beautiful natural surroundings, the pool, the friendly staff, and the delicious breakfast. However, we apologize for the inconvenience caused by the noise from the bed and the drainage issue in your room, Bella. We have instructed our technical team to conduct a thorough investigation and resolve these issues to ensure a more comfortable stay for our guests in the future. We truly understand the concerns and inconvenience your family experienced regarding the incident on the beach. As we explained over the phone, we immediately reviewed CCTV footage and thoroughly inspected the entire area after the incident. All individuals involved were resort guests, and at the time of the incident, their belongings were mixed up as they searched for their mobile phones. There is no evidence of external interference. However, the resort is taking this matter very seriously. We are increasing beach patrols and deploying a dedicated team to conduct continuous surveillance, provide timely assistance, and do our best to ensure your family can enjoy a peaceful holiday. At Cliff Resort, the safety and satisfaction of all our guests is always our top priority. We wish you and your family good health and happiness. We hope to welcome you back again for an even more comfortable and safe holiday. Thank you. The Cliff Resort Management Team Cliff Resort & Residences
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N***n
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9.7
/10
Reviewed 5 week(s) ago
I found the bathroom a bit small, but everything else was great. The hotel gave us a birthday cake, which was wonderful.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. N***n, Thank you so much for your high rating of 9.7/10 for The Cliff Resort & Residences. We extend our sincere congratulations. It was an honor to celebrate your birthday with you. This small birthday cake is a meaningful gift from all the staff at The Cliff. We are glad this surprise made your special day even better. Thank you also for your valuable feedback regarding the bathroom. We will do our best to improve the bathrooms for your comfort. Even though it's a small detail, we are delighted you had a wonderful time at our resort. Happy Birthday again! We wish you good health and happiness always. We sincerely hope you will return to The Cliff and spend more wonderful time with us. Thank you very much. Sincerely, The Management Team, The Cliff Resort & Residences The Cliff Resort & Residences
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Bui T. T. T.
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8.0
/10
Reviewed 5 week(s) ago
I booked a Verde Lounge room for 3 days and 2 nights from August 30th to September 1st. I booked almost a month in advance, but my experience here was a nightmare. The room smelled musty upon arrival. When I requested a change, the receptionist said it was peak season and all rooms were booked, so they sent the cleaning staff down to deal with it. I had no choice but to accept it because there were no other rooms available. The room was severely dark and had no view; the lack of windows made it cramped and stuffy. I couldn't even see my face to apply sunscreen or makeup. The bed was separated from the wardrobe and toilet by a partition and curtain, which was illogical because it was damp and smelly. In the evening, mosquitoes buzzed around, and I had to endure it. The rooms at The Cliff were truly terrible, and I will never return to this resort again.
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Accommodation's Reply
04 Oct 2026
Dear Mr./Ms. Bui T.T.T. Thank you very much for your stay at The Cliff Resort & Residences and for your valuable feedback. We apologize that your 3-night, 2-day stay did not meet your expectations. We understand that you may have been dissatisfied with the room amenities and service, especially during peak season. Your honest feedback is very valuable to us. Our management team will take your suggestions seriously and review the room amenities to improve the quality of our accommodations and customer service. The Cliff Resort & Residences apologizes for any inconvenience caused and thanks you for your understanding. We wish you good health and happiness and hope you will have a more comfortable and enjoyable travel experience in the future. Thank you. Sincerely, The Management Team, The Cliff Resort & Residences The Cliff Resort & Residences
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V***o
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Staycation
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7.0
/10
Reviewed 6 week(s) ago
The room was right next to the street, and there were people constantly coming and going to collect trash, which felt like a lack of privacy for this price range. The breakfast buffet was very disappointing, with few options. The large swimming pool was a bit dirty.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Thank you so much for choosing to stay at Cliff Resort & Residences and for your valuable feedback. We sincerely apologize for the inconvenience you experienced. We are deeply saddened that our staff member violated your privacy while collecting trash near your room. We will adjust our staff's patrol routes and working hours to minimize future inconveniences. Regarding your comments about the limited breakfast buffet options and inadequate cleaning of the large pool, we have informed our Head Chef and Pool Management team. We will take immediate action to improve the quality of our service. Your valuable feedback is vital for improving our daily services. We look forward to welcoming you back and providing you with even better service. Thank you The Cliff Resort & Residences Management Team Cliff Resort & Residences
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D***y
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
Aside from the not-so-outstanding beach, everything else was excellent, from the amenities and cleanliness to the attentive customer service. I highly appreciate the breakfast buffet here. It's certainly managed by a dedicated and professional team.
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Accommodation's Reply
02 Sep 2026
Dear Mr./Ms. D***y, The Cliff Resort & Residences would like to thank you for choosing to stay at our resort and for giving us a high rating of 9.4! The management and all staff are extremely grateful and proud of your compliments regarding our facilities, cleanliness, breakfast buffet, and especially our dedication and professionalism in service. Regarding the sea view, due to changing sea levels, it may not always be the most beautiful, but the resort conducts daily cleaning and maintenance to ensure all guests have the best possible experience. Your recognition is a great inspiration to all our staff. We hope to welcome you back to The Cliff again on your next vacation! Sincerely, The Management The Cliff Resort & Residences
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
The room was beautiful. I really liked it.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Thank you so much for choosing to stay at The Cliff Resort & Residences and for giving us a perfect 10/10 rating. We are delighted that you enjoyed the size and design of your rooms. Your satisfaction is our greatest joy. We hope you will consider staying at The Cliff again when you visit Mui Ne. We look forward to welcoming you back. Thank you again. The Cliff Resort & Residences Management Team The Cliff Resort & Residences
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Thanh H. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The staff were very enthusiastic, and the breakfast was varied and delicious. The set menu was extensive and very tasty.
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1 people find it helpful
Accommodation's Reply
02 Sep 2026
Dear Thanh H. N., Thank you very much for choosing The Cliff Resort & Residences and for giving us a perfect 10/10 rating during your stay. We are delighted to hear that you enjoyed our warm and attentive service, as well as our delicious and generous buffet breakfast and set menus. Your kind words are a great encouragement to us as we strive to improve our services. We sincerely look forward to welcoming you back to The Cliff for another stay. Thank you again. Sincerely, The Cliff Resort & Residences Management Team The Cliff Resort & Residences
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P***m
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10.0
/10
Reviewed 7 week(s) ago
Okay. Suitable for families, beautiful, green, okay.
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Accommodation's Reply
02 Sep 2026
Dear Valued Guest, Thank you so much for choosing Cliff Resort & Residences for your stay and for giving us a perfect 10/10 rating. We are delighted that you and your family enjoyed a wonderful holiday amidst our beautiful natural surroundings. We hope to welcome you back again. Thank you again. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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Trinh N.
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8.5
/10
Reviewed 8 week(s) ago
The room was spacious, quiet, and had few mosquitoes. The beach had big waves and many rocks (probably because it's right next to Ong Dia Rock Beach). The hotel service was good, so I recommend you give it a try!
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Accommodation's Reply
02 Sep 2026
Dear Mr. Trinh N., The Cliff Resort & Residences would like to thank you for your high rating of 8.5 and your valuable feedback. We are delighted that you enjoyed our spacious and tranquil rooms, as well as our attentive service. Our resort is located adjacent to Batu Ongdia Beach, offering a unique landscape with large waves and numerous natural rock formations. We hope to welcome you again on your next vacation! Thank you. The Management, The Cliff Resort & Residences The Cliff Resort & Residences
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Nguyen T. B. N.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I am very satisfied with the service and the attitude of all the staff here; it's definitely worth coming back again. Everyone should come and experience it!!!!
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Accommodation's Reply
02 Sep 2026
Dear Mr. Nguyen T.B.N.: Thank you very much for your stay at The Cliff Resort & Residences and for your excellent 10/10 rating and valuable feedback. We are delighted to hear that you were satisfied with the attentive and caring service provided by our hotel staff. We hope to welcome you back to The Cliff again on your next stay. Thank you again. The Hotel Management The Cliff Resort & Residences
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T***h
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Staycation
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10.0
/10
Reviewed 9 week(s) ago
The service was excellent; the receptionists, restaurant staff, and housekeeping staff were always very supportive. I had a very satisfying two-day, one-night stay here.
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1 people find it helpful
Accommodation's Reply
10 Aug 2026
Dear Valued Guest, On behalf of all the staff at Cliff Resort & Residences, we would like to express our sincere gratitude for your stay at our hotel and for your satisfaction with our services. We are delighted that you enjoyed our reception, restaurants, and room service. We wish you good health and hope to welcome you back again. Thank you very much. The Hotel Management Team
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P***m
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10.0
/10
Reviewed 9 week(s) ago
The hotel is beautiful, a bit old but clean and spacious. The staff are friendly, and the breakfast is delicious but has a limited selection. I highly recommend The Cliff to everyone.
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1 people find it helpful
Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. P, Thank you so much for your perfect 10/10 rating and kind feedback for Cliff Resort & Residences. We are delighted to hear that you were satisfied with the room size, cleanliness, and the friendliness of our staff. Your feedback regarding the breakfast menu will be taken into consideration by our Food and Beverage department. We look forward to welcoming you back again. Thank you. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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Hoang T. T. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Although the hotel is old, the service is excellent, and the staff are enthusiastic and attentive. The beach is clean, and there are many beautiful photo opportunities. Swimming in the sea is very safe thanks to the lifeguards on duty.
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Accommodation's Reply
10 Aug 2026
Dear Mr. T.T.T. Hwang, Thank you so much for giving The Cliff Resort & Residences a high rating of 9.1/10 and for sharing your wonderful stay experience with us. We are delighted to hear that you enjoyed a comfortable and memorable stay, a result of our attentive service, friendly staff, stunning views, and the safety measures implemented by our security personnel. Your satisfaction is a great encouragement to the entire resort team. We look forward to welcoming you back again. Thank you. The Cliff Resort & Residences Management Team The Cliff Resort & Residences
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Tran T. N. T.
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Staycation
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9.7
/10
Reviewed 9 week(s) ago
The staff were very helpful, and the rooms were clean.
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Accommodation's Reply
10 Aug 2026
Dear Mr. Tran T. N. T., Thank you so much for staying at Cliff Resort & Residence and for giving us such a high rating of 9.7 out of 10. We are delighted that you were satisfied with our attentive service and clean, well-maintained rooms. We hope to welcome you back again. Thank you again. The Management Team, Cliff Resort & Residence Cliff Resort & Residence
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N***O
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
The holiday was great, the service was good, the rooms were clean, and the staff were friendly. I will definitely come back again.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. N***O, Thank you so much for giving Cliff Resort & Residences a perfect 10/10 rating. We hope to welcome you back again. We are delighted that our service, clean rooms, and friendly staff provided you with a pleasant stay. We look forward to welcoming you again next time. Thank you. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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T***u
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10.0
/10
Reviewed 11 week(s) ago
Very good, clean, and a great place to stay. My whole family went, and everything from the rooms to the food was delicious.
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3 people find it helpful
Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Thank you so much for your perfect 10/10 rating and excellent recommendation of Cliff Resort & Residences. We are delighted to hear that the clean rooms, delicious food, and attentive service made your family vacation a wonderful experience. We hope to welcome you back again. Thank you again. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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Nguyen T. V. A.
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Staycation
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10.0
/10
Reviewed 12 week(s) ago
I had lunch and dinner at home, the food was delicious, and the staff were especially lovely.
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1 people find it helpful
Accommodation's Reply
10 Aug 2026
Dear Ms./Mrs. Nguyen T.V.A.: We would like to express our sincere gratitude for your excellent 10/10 review of Cliff Resort & Residences. We are delighted that you were impressed with the delicious food and the friendly and attentive service. We hope to welcome you back again. Thank you very much. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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T***ị
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff are friendly and attentive. The rooms are clean and well-equipped, there's a spa, beautiful and cool landscaping, a large and clean swimming pool, and a private beach!
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Accommodation's Reply
10 Aug 2026
Dear Valued Guest, Thank you so much for choosing Cliff Resort & Residences for your stay. We are honored to have received a perfect 10/10 rating. We are delighted that you enjoyed our attentive service, beautiful green spaces, comfortable rooms, swimming pool, and private beach. We look forward to welcoming you back again. Thank you again. The Management Team, Cliff Resort & Residences Cliff Resort & Residences
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Number of reviews per page
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