This property has most of what you need in a ski resort. Ski in / out is fine but the waiting times to check in and out and and ask basic questions is horrific. Sure, it was peak season but each check in procedure seemed to take an eternity. Something should be done to speed up the process. Also, staff were not clued up on somematters which you’d think would be bread and butter to such a ski-centric property. For example, when asked where one may obtain a lift-pass (previously available from a computer in the lobby), the member of staff at the front desk wasn’t sure at all... suggesting with clear doubt in her mind that passes could probably be bought in town. The walk to the main ticket kiosk is a good 15mins up and down hill but there turned out to be an additional ticket office about half the way there up some stairs opposite the bakery. Again, it just wasn’t clear at all. Also, no information was given about the new location for breakfast which has moved from the bar to Le Grand Cafe across the way. No introduction was offered as to the hotel’s various amenities such as the spa or opening times and guests are generally left to fend for themselves.