Location was excellent for the centre of Bath. Clean, good breakfast, friendly staff.

Nice little room, great location and really friendly staff. Would definitely stay here again

Very professional all round. With a fabulous quirky funny owner!

Side lamp not working. Jacuzzi bath not in working order and uncomfortable due to fixtures.

The room was very clean and the staff were very welcoming. Breakfast was very good too. Highly recommend staying here.

I'm not sure if I am a in a parallel universe to the other reviewers here but I didn't find my stay to be as spectacularly amazing as others seem to have experienced! Positives, nice property and good location for walking into Bath. Very courteous lady on the front desk. But I stayed in one of the top floor rooms and I wouldn't say it was particularly clean at all. And a bit tired - which of itself is okay but someone really needs to give it a good scrubbing in the corners etc. As a tip, parking onsite is okay but a bit chaotic. Again fine but when I came to leave I was completely boxed in and expected to somehow slide my car sideways out of its space. Anyway, good overall but not as amazing as some people seem to have experienced!

Did not eat at the hotel

the service stood out the most, the woman who checked us in was so lovely and made us feel so welcome

The hotel was very cute! And the staff was exceptional!! I would happily stay here again!

The staff were very polite and welcoming. Everything was explained to me and the room was clean. The bed was very comfortable.

Nice stay in lovely room, excellent breakfast with attentive staff.

Everything was perfect! Super friendly welcome, amazing comfortable bed, best breakfast ever and would highly recommend

A very comfortable room, large bathroom. Very relaxing. The staff were very hospitable. Excellent dining room and breakfast

The staff was very helpful and kind. The room was spatious enough and very nice.

Staff were very helpful, the breakfast was very good and the hotel was clean.

Lovely staff,

I had a wonderful experience and will visit again for sure. Very clean and well maintained plus good breakfast. Safe and secure parking feature as well. Breakfast comes at an additional rate and I would totally recommend it.

Room very clean and lovely decorated. Lots of staff and all very accommodating and friendly. Breakfast was lush with a good menu to choose from, with extras like fruit, figs, juice, croissants, cereal. Only criticism is the curtains in the tv area do need upgrading but they are made to measure show curtains and having worked with curtains I know they are very costly to order.

Clean tidy welcoming room with staff who went above and beyond to accommodate our needs.

The hotel was wonderful but the staff left us outside for 20 mins in the rain before being allowed inside to check in. I rang the emergency number on the door as none of the other numbers worked or picked up and instead of apologising they told me off for ringing an emergency number. I said 'yes but I had left a message on the other phone 10 mins ago' and she said 'yes I am listening to it' no apology or anything. There was a queue behind us. Then they charged me as I checked out even though I had paid via Expedia. I paid as didn't think to check. Now they refuse to refund me and neither will Experian as apparently it is against terms and conditions. So I have paid twice for the same trip and can't get a refund from either. AVOID!!!!