Overall Ratings & Reviews Holiday Inn Express & Suites EL RENO by IHG, an IHG Hotel

The receptionist Shanon was very nice and informative! Excellent stay. Only problem was some people partying outside untill 1 under our window!

OK

Made a reservation for a wrong city called to cancel and get my refund. They refused and still ask for a review when we had to make reservation at another hotel had the worst night cause they couldn't accommodate us at the same holiday in in another city , or refund our money.

Very nice room, Dallas the clerk was very nice snd quick. We enjoyed stsying at holiday inn

After traveling through 3 states, it was nice to get checked in. The downside is you have go out due to no places deliver food to the hotel. We love their breakfast choices.

Great hotel, good price.

The workout room is not good at all- hard for a business traveler.

Its a new building but housekeeping needs attention. The phone on the nightstand needs to be replaced. Has never been cleaned. Buffet forget it.

For are loud when closing

The front desk person was very nice and tried to be helpful, but I waited 20 minutes to be checked in (after a 14 hr drive), had to change the room (bring all my belongings up the the 4th fl and then back down since the room was wrong...and then back up again when the new room was assigned). Phone was dead (no dial tone) tv not functioning / broken and some lights not working. Front desk guy tried to help but could not fix anything. Oh well

Pool nice water warm. Comfy bed clean room. Staff friendly let me check-in early.

The trip was amazing but it was a bit scary when my niece cut her foot on broken glass in the pool

I showed up after 3:30 p.m. and there wasn’t a clean room to be checked into, so we went and ate. Came back and was able to be checked in. The rest of the stay was fine until I checked by bank account the next day after checkout. I have two $20 charges (they told me I would be charged $20 for incidentals), a $91.89 charge, and two $111.89 charges. We checked out of the hotel three days ago and so far I’ve only been refunded $111.89 one time. I’ve called multiple times and still haven’t been able to speak to a manager! So I paid $146.22 on hotels.com for this room, and have been charged a total of $355.67 from Holiday Inn and reimbursed $111.89, leaving $243.78 outstanding.

Place wasn’t bad. We used the pull out couch bed for my youngest daughter. The mattress was literally split open on the side and super flimsy. The rest of the place was okay though

Some things are just not optional when you’re traveling….the air conditioner didn’t work, we were hot all night and that was miserable. The check in person charged us twice for incidentals. The continental breakfast was completely empty at 7:00. There was a used bar of soap left in the tub and the tub hadn’t been cleaned. 😑I expect more from Holiday Inn with the prices they charge. Unfortunately I think we will stick to the Hampton Inn hotel chains from now on.

Jerry the older guy working nights let it be very clear that we were an inconvenience to him when trying to confirm our reservation and then upon arrival as well not only to us but to everyone that he had an encounter with! We have stayed at many IGH hotels and have loved them however this was not a good experience at all and to be treated the way Jerry treated us is not acceptable! He even had one of his employees crying her eyes out in front of everyone! Jerry will be the cause of the El Reno location loosing money and guest who books quite often with!

The beds were terribly uncomfortable! The breakfast bar was missing a lot of food! We reserved 5 rooms so of them weren't cleaned during the day.

Had an issue that was quickly resolved. Everyone makes mistakes. We will be back

Breakfast was good. Staff was friendly

The staff was very friendly and accommodating. The facility was clean and updated. The breakfast had a large variety of hot choices and quick to go choices. And the coffee was spot on. We will stsy here again.