Dear Guest,
Thank you for choosing to stay at P&T Hotel Vung Tau and taking the time to submit a review.
We are sorry that your experience was not as expected, especially regarding the issue of breakfast surcharge for children. Please allow us to explain further as follows:
✅ The child surcharge policy at the hotel is currently applied as follows:
Children under 6 years old: free breakfast when sharing a bed with parents.
Children from 6 to 10 years old: breakfast surcharge from 120,000/child/day.
Children over 10 years old: considered as adults, surcharge from 350,000/child/day.
This information has been fully updated on the hotel system, however, it may not be clearly displayed on the Traveloka interface, leading to unfortunate misunderstandings during the booking process.
We hope you sympathize and contact the reception directly or via the hotel hotline if you need immediate support during your stay, so that we can serve you better.
Once again, we apologize for this inconvenience and hope to have the opportunity to welcome you back with a more satisfying experience in the future.
Sincerely,
P&T Hotel Vung Tau.
