Before arriving we received an email from the hotel advising us where to park and take a shuttle since there are restrictions on driving in the old city. Although the parking said it was full, they accommodate us and drove us to the hotel. We were warmly greeted at the reception and then escorted to our room.
The room was built into the mountain side, with some of the stone still visible. The only “complaint” is that the only natural light came in through the glass panel in the door. For privacy reasons we kept it closed. As a result, we ended up sleeping in because we were unaware of the time.
When we checked out, we were able to leave our luggage in the reception while we explored the city. We made a reservation for the afternoon to be taken back to the parking garage. At the appointed time, the shuttle was there and drove us back.
Would definitely stay there again.