The breakfast was more like a buffet then a continental; nice surprise. I was disappointed that the rooftop jacuzzis were not operational, but was happy to learn we had access to the neighboring hotel’s jacuzzi, pool, and pool-side loungers. Location is great right on a freeway with public transit. Also only a 40 min stroll to historic center.

Uncomfortable bed

The room was clean. Staff was very friendly I liked the city view from my room

Estuvo bien

Breakfast was good. Room was clean and location of hotel was convenient for easy access to historic centre

The front desk staff is friendly. The room is very clean. The breakfast is excellent with many choices. Overall, it is very comfortable to stay in this hotel.

Room is big

Great service by staff

Beautiful grounds.

Everything was fine. Only complaint is the inconvenient car access to the property. Very difficult to get at the driveway from following map guidance. Holiday Inn should provide a detailed road map indicating the limited approaches via car so as not to use the off-ramp which places you 20 feet beyond the driveway. If your using a taxi or Uber then probably not a problem.

The property and room were great however, the room and the towels smelled odd.

Es un buen hotel en general. El personal es muy amable. La primera noche el AC de la habitación no funcionaba bien y nos movieron a otra y ya no hubo problema. El hotel está muy bien ubicado, súper cerca del cuadro histórico y también de Juriquilla (a 10 mins en coche). Ofrecen un bufett muy completo y sorprendentemente rico. Otra ventaja es que puedes usar las instalaciones de alberca y jardín del Holiday Inn que está al lado. Por lo único que lo califico con 4 estrellas es porque creo que podrían mejorar un poco las camas, tal vez agregando un cubrecolchón que las haga más suaves.

Overall it was a good experience.

It was a pleasure

This is a great place close to el Centro Historico it’s my second time here and it’s a great place to be in family

Good experience

Excellent customer service.

El hotel esta limpio el staff muy amable y atento, y también el desayuno que esta incluido bastante bien servido, el wifi de muy buena velocidad. El estacinamiento es pequeño y si se llena tienes que dejarlo en valet parking.

I’ve been using this company for a couple time and I have no comments about it pretty decent.

The hotel is good but getting old, the elevator is having issues and needs to be mainted. Needs a bit of renovation