Hotel is obsessed with charging for everything and in many cases things that ought to be complimentary. Dish washing liquid and cloth €4.5; one coffee pod €1.90; bottle of water €4, etc. The fridge was full of more drink than the usual mini fridge.

First time in GC and first time in a gay hotel and I think Axel was a great choice. Staff have been very friendly and helpful, good amount of amenities and clean areas. What was really impressive was how spacious the rooms are, you have a separate living room area and large bathrooms. I think the most important piece of advice I can give to someone is that the sun is facing the opposite way in late afternoon so you can’t sunbathe at the pool after a certain time. There are lounges in other areas but it’s not the same sadly.

Excelent Hotel, very close to where I wanted to be, staff very courteous and helpful, stayed an extra night.

The staff is amazing here ! Big shout out to the cleaning team - it was so nice. Everything was top dollar. Late check out was 40 euros in cash only - that seemed a big too much but we were able to just stay buy the pool.

Pool area is great, rooms are clean and comfortable. Hotel is nicely located.

No, the room was great and the maid staff was excellent. I am mad because the 1 day I ate breakfast in the restaurant, I paid cash eur for my meal, they charged my room also. Additionally, they charged me for 2 bottled waters that I bought outside the room. I left the 2 empty bottles in the room.

The room was okay and cleaner than expected, though better on my previous visit. Alex was outstanding and deserves special mention. Breakfast was great. The sky bar party let the experience down — staff weren’t welcoming and made us feel like outsiders.

Clean resort

Very basic room facilities. Surprised the bar closes before 7pm. Staff all very friendly and helpful.

Poorly cleaned rooms, not recommended. Clients may not be what you are looking for

Alex on reception was so helpful.

Excellent housekeeping staff , SOME good reception staff some quite hostile and not so welcoming emailed to extend booking however was ignored. They fill the mini bar however bare in mind nothing in the room is free... Including the coffee expresso pods unlike any other hotel in the world the coffee in the room is £2 each.. Even the washing up liquid and cloth is £4 and the harribos left on the table to look free are in fact also £4 ... you can ask ahead of time for them to clear the mini fridge but be aware of the 4 items they place to trick you into being charged for these items. The hotel rooms lack the price point standards the pictures of the pool are eluding of the dated rooms some are refurbished by mostly dated and having stayed in over 10 hotels this is by fare the tattiest and lowest standards your simply paying a premium for being gay and will probably fall for the aspect side of it unfortunately... like I did ... however that being said you can also get some good deals... They also do a $20 breakfast and day pass which is more than worth the money for the experience during busier and hotter day. check my tiktok bradleywarner to browse my exedra showcase store and reviews

Great atmosphere at the hotel. Good location and good vibes. All the staff friendly. Special mention to Hamza 🙌 But everyone very nice and friendly. 😜

The places certainly overcharges for what it is. The staff are friendly enough but the place is kind of a dump. Air conditioners that smell like mould (they probably all need to be thoroughly serviced). But I did like that the rooms all have a fridge and table etc. There was a massive sewage issue during my stay and the bottom floors reeked with faeces and it eminated throughout the entire hotel. Not even a sorry, yet alone an alcoholic beverage for the issue and my risk of inhaling potential pathogens. Given their blasé nature about this leads me to believe this happens often at this hotel. If I was to return to Maspalomas I’d probably stay somewhere else.

Staff very friendly. Pool area is nice. Gym needs new equipment, but luckily there is a nearby gym. Room was okay. Kitchen had no electrical outlets, no bowls, and the fridge is packed with a mini bar, so there is almost no room if you want to purchase something for later. The bed was two twin beds pushed together. The shower was great. It is close to the bars and nightlife.

Everything was ok

Very clean and comfortable room, the staff were very friendly and welcoming.

When we checked into our room, the air conditioning was broken and the room was hot and smelly. The hotel was not able to send anyone to fix it, and said they didn’t have any other rooms available to move us to (which doesn’t make sense because we could see availability at the hotel for that same night when we searched online). The conditions were really uncomfortable so we could not stay there. We requested a refund from the hotel but they refused as we had already ‘checked in’. So we ended up booking another hotel nearby and paying out of pocket since Axel wouldn’t refund us for that first night. The hotel was not very helpful or responsive. I’m sure they could’ve easily refunded us or switched to another room but didn’t. Horrible experience and we will never make the mistake of booking there again!

We had a lovely stay. The staff was so helpful and kind.

First time stay at this hotel. It’s an older property and it shows. However the rooms are clean and spacious with everything you need for a weeks stay. Pool area also spacious. Staff very friendly. Location amazing for the Yumbo centre