Nice and friendly staff Good breakfast

beğendim güzel otel yatakları kalitesi sesiz hoş

I chose this hotel because it suited our situation, but unfortunately the same problem occurred during every stay. Every time we checked into our room, the first thing we had to do was inspect the bed sheets because they always had yellow stains or what appeared to be old blood stains that remained even after washing. We had to ask for the sheets to be replaced every single time, and this was usually done reluctantly. The most disappointing part happened during check-out on June 30, when the receptionist told me that the manager had said, “If you are not satisfied, why do you keep booking our hotel?” Instead of addressing a repeated housekeeping issue, this was the response we received. Another thing worth mentioning is that the manager regularly walks around the breakfast room asking guests to leave Google reviews while they are eating. In some cases, he even takes guests’ phones and helps them submit the reviews. This makes the large number of consecutive five-star Google reviews difficult to interpret as completely spontaneous. The hotel building itself is attractive and has great potential, but housekeeping standards need significant improvement. I also hope the owner considers hiring a more professional manager who focuses on resolving guest concerns rather than dismissing them.

Room horrible. Staff said if you don’t like it leave now. Rude staff

Water is needed in main area to be accessible to guests all time. The AC unit wss not cooling enough.

It was very nice stay, Staff were helpful, Rooms were luxurious however a bit soundy easy to hear passers or door shutting. And hotel has waterboy whom comes every morning and supplies free drinking bottle water, he knocks every door in floor and if you forget put don’t disturb sign outside door he is with you…..in room early morning. Why? Breakfast: we all liked breakfast, lots of choices almost perfect however they need a bit work on hot buffet section (ie. Scramble eggs, menemen) and also traditional Turkish olives/feta cheese must have good one otherwise don’t display/offer any. We also had dinner in hotel which is ok, price are good too. Taxi is a bit problematic because they kind a price per person so they should have called hotel’s luxury transport (but it is not as driver came with his little son twice whom sits next to him. Assume he has childcare issues ) rather than taxi. For instance yellow cab 300TL for 4 ppl but hotel’s one for same distance for 4 ppl and 2 suitcase 1200TL So we discovered Metro (underground train) near by and quite happy to use it rest of the stay. Metro beats all Istanbul’s traffic / hot weather and very well air conditioned and much more cheaper. Overall it was good stay, as a Turkish person I want them to be better because they easily can

Ot

Grand hotel, good facilities. Good sized restaurant for breakfast, lunch and dinner. Spa facilities were clean and quite empty so often had it to yourself. Staff were not the most pleasant. Only nice thing was the lady let me check in quite a few hours early which I was massively grateful for. Staff were quite blunt in their replies, not reciprocating my good mornings or hello, just answer my question so felt like they wanted me gone quite quickly. Room was clean and changed daily. However, the views are deceptive as compared to on their site. Window was beyond filthy. The dirt on the outside of the window gave a brown filter to the outside world. It is also located quite far from main areas like Fatih, Taksim etc so unless you have a reason to be in that location I wouldn’t advise people to book here. Also unsure if the hotel has specific ties to medical/dental centres as there were quite a lot of people with nose jobs, hair transplants and even face lifts which was not pleasant to see when having my breakfast and I am a nurse! Overall okay but would not stay here again

The buffet was excellent. The room was clean, well ventilladed. I loved every second.

This hotel air condition (AC) doesn't work, and the kids’ family pool was empty and unavailable during our stay. The breakfast was only average, and the staff were especially rude and uncooperative. Toilets are full of stains dirty. Overall, this does not feel like a true five-star hotel, as the amenities and facilities do not match five-star standards.

Far iç geldim gayet rahattı rahat ettim temizdi teşekkür ederim

Totally disappointing

Totally disappointing

Totally disappointing

Very nice

Great price great staff great amenities!!!

Clean Room Wonderful staff very nice activity person who gave me ideals on how laces to go and visit !!

Overall services are very good specially morning breakfast

Room was in good condition, but more dust.... complained to reception, they come and clean it.

The rooms were great, nice and spacious. Staff service was inconsistent and in room dining and restaurant (outside of breakfast) was inconvenient and difficult to access.