There are quite many new trainee staff that have not been brought up to par yet. Hall way carpets need cleaning.

It’s located in a great area with lots of unique shops and restaurants within walking distance. Definitely, a new perspective to Shanghai!

The staff were friendly / they have a decent gym, Suana and pool which helped the body after a long flight. Beautiful grounds.

Absolutely excellent hotel to stay in Would definitely recommend staying in this hotel

An excellent hotel set in a lovely green campus in the centre of the city. Staff were helpful and the room was very comfortable. The breakfast spread was a particular favourite.

I booked a room with 2 breakfast. They try to charge me for additional breakfast… an upsell strategy. Breakfast was good. I will never stay there again because I felt was tired to be overcharged. I had to show proof that I have reservation from Expedia that includes 2 breakfast and they insisted to call and verify with Expedia. The front desk need to learn how to dear customer. I’ll stick to the Marriott brand hotels since they are better trained I guess

フロントスタッフの説明が早口だったこと。 説明がわかりにくく感じた。

Everything's great, except a bit far from subway station.

Surrounding ver good. Slightly inconvenient but quiet.

Great staff. Super polite and friendly

Nice hotel, friendly staff but my room smelled of cigarettes. when i called duty manager they did promptly send someone to spray the room but it still smelled

Ruijin hotel is one of the classic historical hotel in Shanghai located in one of the most prestigious addresses, the formal French concession. Despite the convenient location, it’s surrounded by green space in a park like environment, truly an oasis in the middle of large busy city. The staff is extremely polite, professional, and attentive. The rooms are classic, spacious, and large. The only slight disappointment the hotel restaurant, Xin yuan Lou. The restaurant is beautiful, with excellent service, but the food is below the quality of typical Shanghai restaurants.

Very nice

Really great hotel with a rich history in a convenient location. Appreciated the free shuttle inside the hotel complex during the summer heat. The room was spacious and well maintained. Gorgeous architecture and beautiful gardens. Glad we stayed here instead of one of those hotels in a skyscraper. Breakfast could be better.

Facilities needing to replace, mold in bathroom everywhere!

Good

The room had a strong musty smell and there was a leak under the sink. After a few days of staying, I developed a rash and cough. But the hotel management's subsequent excuse was: "The humidity in Shanghai is high and the weather is hot, which is normal for this time of year." They completely shirked their responsibility for routine maintenance. Although the restaurant staff and front desk staff were very nice, it was not enough to offset the discomfort during and after the stay.

Amazing hotel, helpful staffs, spacious room, convenient location , beautiful garden park . Really happy hotel let us late check out for 2 hours . We had very wonderful time for 3-night-staying, definitely will recommend this hotel to my friends.

The hotel is amazing. Not only in good location, but also there’s a quite big and very beautiful garden park. Walking around park , you will see several unique old buildings. All staffs are very helpful . One bedroom suite is spacious and clean. Club privileges are really beyond my expectations: there are lots of varieties of afternoon tea selection and happy hours food buffet selection . One time complimentary use Mini Bar for each stay . Anyway , I am impressed on the hotel and my family had very wonderful time during staying in the hotel . Very appreciated.

The service is so good, the staff were so helpful - my phone number is a foreign number that I wasn’t able to receive calls from local numbers, and the staff helped me out in contacting the delivery drivers and taxi drivers