Overall Ratings & Reviews Hampton by Hilton Birmingham Jewellery Quarter

I think for the money that this is a cracking little hotel. The staff were extremely hard working and friendly. Check in was fast and efficient and everywhere was clean and tidy. The rooms are basic but modern and comfortable with everything you need. I couldn’t believe that breakfast was included for the price we paid, and it was plentiful and a good selection. We only stayed for one night for a performance at Utilita Arena. Although a little further out, we soon mastered the trams. The stop is right behind the hotel (St Paul’s is the stop for the hotel) and we could hop on and go into town and get off at Brindey Place which is on Broad Street. I use a mobility scooter and they are all set up for this, just get on in one of the carriages that has the disabled stickers on the door and the sills are kerb level so straight on and off. I wouldn’t hesitate to stay here again when I next visit Birmingham.

Excellent. First time visited.

Comfortable rooms and lovely staff at reception. The breakfast was somewhat disappointing - not much choice for vegans unfortunately (only sugary cereals, bread and hash browns and baked beans).

First stay was very good, right near metro so easy getting around. Would definitely use again.

I supposed that the rubbish bins would clear every day (except we put the “don’t disturb sign “) Good breakfast for the customers. Generally, the staff is very nice and good hospitality. I will go to this hotel again.

Great helpful staff

Brilliant stay. Slight confusion while checking in, I believe due to a new member of staff but was no problem in the end. Would definitely stay again.

Very clean with friendly helpful staff

Reasonably rooms - though one of party had a room that stank of smoke. Very understaffed so service was slow but those who were working did their best. NO PARKING.

Although i was there for only one night the reception team were very friendly and helpful

Friendly helpful staff and nice rooms.

I was rather surprised when I entered the room. The hotel/room was one of the cheapest options however by far better than others I had seen. The room was spacious and clean, the bathroom was clean and shower was good with good temperature water! Air con was good in the room, it would have been nice to have been able to open a window for fresh air but that’s just my preference, it doesn’t reflect in the score. The staff were extremely nice and friendly! The breakfast included in the price was a brilliant bonus. Good selection of food and drinks, nice atmosphere, clean. Very impressed, have already recommended it to family and would stay again!

The receptionist was pleasant and professional. She asked if i wanted to join the club thing they have there and i did (although i have not had a confirmation email). Not my first time there. Large bed, large television, tea and coffe as expected. Room and bathroom was clean. I haven't yet tried their breakfast which is included, even though this was my third visit. I will try it next time so that i can review it.....see what they have on offer for vegetarian option

Check in was delayed for my booking by approx half an hour which meant we had to rush to make a reservation- rooms were clean and comfortable. Breakfast was very crowded and lots of items kept running out, overall was an okay experience

Nice hotel , clean and friendly staff.

My family spent 5 nights in the hotel and it wasn’t a good experience for us. The room was so hot, we had 2 days without our bins emptied despite calling the reception and showing the staff the picture of the bins they asked us to leave outside our door. We forgot a wallet and a parcel, but the hotel staff were not helpful at all when we called them. They said the stuff we forgot couldn’t be located because staff are unable to enter rooms, and house keeping staff couldn’t locate it despite describing where the items were left. Some of the receptionists even hand up on you while on the phone. Just a waste of money, we spent nights sweating because of heat and nothing was done about it.

Stay was pleasant

Breakfast was poor

Good staff and breakfast. Area poor.and out of town.