The wifi didn't reach our room which was challenging at the end of a long day to have to go to the lobby to use phones/do communication for the next day. The rooms were clean but small. The lobby area smelled musty. But a nice location, easy to walk in the town and to the ferry. Breakfast was good but what we learned to be a pretty standard breakfast for the Azores.

Nice hotel. Very busy at breakfast. Uses scented laundry detergent on sheets which causes me to become congested! Darn.

Great location and breakfast

Spacious, clean, quite and amazing breakfast

They were kind enough to bring me a kettle which, as a tea drinker, was so very kind and I really appreciated. Very clean and well located in the town also. Highly recommend!

A one night stay only to catch a flight. Hotel was clean, comfortable and staff were friendly and efficient. Breakfast buffet was busy but comprehensive.

I had 4 nights in this very agreeable hotel Very convenient for boat terminal and whale watching trips and restaurants I was lucky to get a balcony overlooking the pool and the sea Breakfast was more than adequate and plenty of it! Room was comfortable and very quiet Absolutely no need to change my towels and sheets every day! I certainly did not ask for it!

Great location, service, family friendly. Only problem we had that air conditioning was not working in one room but to the staff credit they acknowledged the problem and quicky transferred us to different room.

Nice hotel conveniently located in the center and across from ferry terminal .

We enjoyed our stay here! Its biggest selling feature is how convenient it is for walking around Madalena, and close to the airport. We also liked that it was super close to the ferry and whale watching tours. The pool area is a great space with lots of seating, and the included breakfast was nice to have. Our only issue during our stay was that our mini fridge didn’t work, and the staff were somewhat responsive to our inquires of how to resolve this issue. Eventually after our request, they we’re able to give us ice to keep our grocery items kind of cold, but it wasn’t exactly ideal. If we had known this, we would not have gone to the grocery store - however this could be unique to our experience!

It was a bit run down and unkept

Our room and bathroom were very good, with large comfortable bed, excellent bedding and towels and very clean. The breakfast buffet was good and opened at 7.00, allowing time to start activities early. Our only disappointment was that we arrived at 10.00 on the ferry from Horta and, whilst knowing that check in was not officially until 4pm did hope to get in the room before we did at 3pm.

Good location, basic room and terrible car park view

Really friendly staff, Miguel was particularly helpful. Comfortable room with good breakfast. Complimentary tea was available in the Reception area during our stay, which was much appreciated. Walking distance from shops. Parking can be a bit tricky, but perhaps they have additional spaces we were not aware of

Enjoyed our stay.

Very nice

The hotel is in a great location.

Better then I expected, A welcomed surprise

Staff always seem to be irritated. They are not helpful. The beds are hard as a plank of wood. Furnishings are very dated.

Wow, this hotel has some of of the best hotel staff I have experienced (the bartender was a bit maudlin for 11pm on a Saturday), amazing location, great pool and lots of breakfast. My air conditioner was leaking - they came and fixed it and even left me an extra large towel if it acted up.