Overall Ratings & Reviews Courtyard New York Manhattan/Times Square West

Area was very noisy, room was small

I enjoyed this hotel! It was located in a great location, and it was about a 5-minute walk to Times Square. However, the convenience store was much smaller than I expected, but they still had great snacks like water and chips. Another con was, my hotel room with a King-sized bed was small, and there wasn’t much of a closet or storage space for clothes in drawers.

Good

As always, this location is perfect. You can walk to so many places and there’s a subway stop nearby. Super close to Penn Station and MSG. Staff is top-notch, especially Angel at the front desk. He was wonderful, funny, personable, and helpful. Will be back very soon thank you

The stay was good but I called for room service and they didn’t show up until the next day until I called again . I only got my room cleaned once the 4 nights I was there.

If you talk with a guy named Angel he's an absolute stand up dude that will help you 100% of his capability.

Nice property No complaints

Friendly security guards but no water bottles or kettle provided, couldn’t get coffee downstairs after 10AM, room was not serviced even though it was requested, room was much smaller than average hotel, dirtier area of Times Square, receptionist refused to let us in one day without us tapping our room key cards even when it wasn’t late, slow lifts.

We recieved a nice corner room on level 2, didn't have to wait for the lift, used the stairs and was a large room, great for 4 adults and all our luggage. Lots of delicious food places nearby and excellent staff. Thanks so much!

Really central locally, clean and staff were so helpful. Thank you to Jose for a warm welcome to the hotel.

The staff was wonderful, from check-in, to housekeeping, to security, to bistro servers, all were friendly, polite, talkative, and hospitable. The location of the hotel is both positive and negative. Positives are proximity to the NYC experiences-food, shows, energy, sights, sounds, and entertainment. The negatives are being exposed to the sights, sounds, and smells of the NYC experience. Even with the negatives, I would still rate this hotel a solid 9.5 out of 10!

Safe...but like most places in NY must be aware of your surroundings. Servuce people helpful and friendly.

Staff was friendly. No complaints on this visit.

I loved this hotel the staff were friendly, the location was amazing and clean. This location is about 8-10 minute walk from Times square and 5 minutes from a subway station. I like that it’s still close to times square but not in the chaos. This is the best experience I’ve had at a Marriott.

From check in with Angel to check out everything was great. Staff was friendly and helpful. Room was clean and very comfortable. A cafe with breakfast, snack foods, a bar for drinks. The hotel was centralized close to theater area good restaurants. Definitely would stay here again.

Clean, comfortable and accommodating our needs.

Had a good experience, will definitely consider staying in future

Staff was very friendly. Everything was easy. Rooms very nice. Location great.

Close to Times Square, Madison Square Garden/Penn Station. Truly in the heart of everything.

This place was perfect for our first time staying in Manhattan! The room was clean, the service was great, and we felt very safe. We would definitely stay here again!