Great staff, great location

The hotel was really big with an indoor and outdoor swimming pool. A spa downstairs, an area for shisha. Lobby with a bar and the dining area. Overall, my experience was 6 out of 10. I asked for a balcony view. I was given one (room 205), the balcony view had just trees and bushes and a back road you can just see. I couldnt sit on the balcony or leave the door open as the insects and mosquitos kept coming in. Additionally, the air con doesnt work in any room of the hotels (i had family who had other rooms), so it did get warm in the rooms. I also found an insect, caterpillar type near my pillow, i just removed it, dusted the bed as i know it would've come through the balcony and didnt complain about it. The next day, i tried to shower and the shower was broken, quite frustrating as I was already in the shower and had to use the tap to wash myself. I reported it and was fixed a bit later. I asked one of the cleaners - no cleaner speaks english and only french. Challenging to communicate. I asked for an iron, the lady said she will iron my tops and bring it back. She did but also gave me a receipt to go pay at reception. I expected the use of an iron to be free. The breakfast, lunch, dinner wasnt too bad but most of the food was french cuisines and some didnt have much taste, a bit bland and the same options on most nights. Free drinks at the bar and juices was good and the lounge area was nice to relax in. You will get people trying to sell you excursions at the hotel.

The staff were very friendly, in particular Joe the entertainment guy. Very very disappointed that it does not state that it is a residential/care home, made us feel very uncomfortable as they would sit and stare and point whilst unattended and when they were attended to we didn’t want to be relaxing by the pool whilst the elderly would be pushed around in wheelchairs by the nurses, due to this property been a care home we feel that the entertainment was very poor, we also feel very unhappy to say the least that it does not state that it’s a care home/ residential home and everything was mediocre until other guests arrived and they complained and then things changed a little bit but should’ve been like that from the start, would not recommend this hotel to anybody, we feel like we have been mi-sold with this “hotel” and with this been the case I would like someone to contact me back about some sort of reimbursement. Many thanks

Awesome property, beautiful, quiet and clean, away from the busyness of the city. If you want quiet, this is the place to be. You can walk to the beach or a few shops in about 10 minutes , but will need a taxi for anything in the city. Security assists with taxi service, very attentive. All inclusive has its perks but sometimes the food served is all over the place and sometimes doesn’t really go together, but it was good. All else fails or if you miss a meal, there is a bar that sometimes open to serve snacks and drinks. The pool is beautiful, the family room is also all inclusive: tv, entertainment, bar, lots of couches to have smaller gatherings, smoking allowed, and the bar staff are very attentive except 1. Cleaning staff counts everything, and will take your towels away before your wake or shower (they don’t replace with clean towels) and not always supply toilet paper, plan accordingly that you will not take a shower until later in the day and not sleep in. The AC was the best in all my stays in Tunisia, and the bed was super comfortable. The rooms are non-smoking. Otherwise, it was a great property.

Booked a superior room but wasnt available until the next day. They helped move us to the correct room. Food was ok, pool area was nice and our bed was comfortable. Just had ants in the room. staff was nice, but none went out of their way to make use feel welcomed

Wow an interesting visit to say the least. Hotel was good, pool area and bar was much needed. Rooms are decent, but you will come to learn at the hotel that 5 minutes means 2 hours (towels, fixing items etc.) Reception staff, manager and animation team were amazing! So welcoming, and kind made our holiday special

I did Like the mattress was so hard !! And the service not good .. we left the hotel before … and I pay another place..

Rude customer service They wanted to charge me for a towel !!!!!!!! Called them for service room but never showed up and when I checked out they wanted to charge me $20 for missing a towel!!!!!!! Never will stay again here.

Great hotel & services, especially Massage service & pool activities . Gud location

Comfortable room and nice pool. The food was great but the breakfast could be improved, especially the cheese. The staff were friendly and the location was excellent.

Very good experience, enjoyed our family Stay and activities for all. I recommend it and will come back.

Very bad experience really disappointed dirty place with no respect to sleeping guests pics on their website aren’t real

Worst customer service! Everytime we needed something from the front desk, we called and went there multiple times and still didn't get what we needed

Good hotel clean and confort the service is not as expected and needs improvments

great experience... great staff ! I'd highly recommend this hotel :)

Only spent a night.I live in Tunisia so was a passing through stay and also it is Ramadan.The room was really good.if you wanted to freeze the air conditioner was up for it.Very unusual over here. Room was immaculate and roomy with flat screen tv. Only had one meal and due to ramadan it was a set menu.There were so many courses we could not finish the meal.From starter of salads,olives,tuna fish. soup, couscous with lamb, mixed grill,fresh hot bread,three desserts and fruit it was all wonderful.Probably the best meal I have had in a hotel and I have stayed in at least twenty in Tunisia. The hotel is not on the beach but has a really big pool.The staff were totally focussed on ensuring guests comfort.I usually stay at one of the Iberostars but this will be my future choice if available.

I stayed at the hotel at the end of May and it really was a lovely hotel! All the staff are so friendly and really do look after you. All the staff are always so pleasant! We got to know our receptionist Bechir and he was so friendly and helped us everyway he could. It was great to see a friendly face and someone showing an interest in you, unlike some hotels where the staff aren't really too worried! I couldn't fault this hotel in anyway! The road to the hotel might put some people off, but it really is only a 5 minute walk to the Medina. The road that the hotel is on has a road which takes the Tunisian residents to their houses, but it may leave you to think a bit iffy of their housing. But all in all I had a pleasant stay and i can't wait to return! I recommend this hotel to anyone!

Wellnessbereich vorhanden, allerdings sehr in die Jahre gekommen. Schöner Pool innen und außen Hotel An sich sehr in die Jahre gekommen Sauberkeit nicht so toll

Thanks

Hôtel accueillant, personnel et équipe d'animation très sympathique. Il ne faut pas s'attendre à du all inclusive hyper qualitatif mais le buffet propose de très bonnes spécialités. Très bon séjour même si l'hôtel mériterait des rénovations, on peut facilement constater l'usure, poignées de fenêtres cassées, et plusieurs autres équipements en mauvais état.