Overall Ratings & Reviews Novum House

Nice room in good location with modern bathroom. However, we had no aircon remote control and therefore no aircon. There is no fridge in the room. And they claim to have “24/7 front desk support” but this is all AI. Everything has to be done by calling the hotel number and dealing with AI. Checking in? AI Problem? AI There is a desk only for show in the lobby as you would need to be 10cm thin to sit in the chair and no one is ever there.

Really lovely room with everything that you need and the staff pay attention to detail tomake your stay even better! Will be staying again!

Lovely apartment with 2 bedrooms. There is no table in the kitchen area but we did not really need one - each room has a desk. The tram passes by and you can hear it from the flat but that did not bother me at all. Super close to the city centre - loved the self-check in instructions.

We were missing new coffee beans or capsule. There was only old coffee. But in general property was clean and nice

Great location but what let it down was the paper thin walls between wall which doesn’t help when you have a disrespectful guest staying next to you who watches the TV at high volume until 01:00am. Another deal breaker was the tram noise/vibrations until around midnight

Good option for a quick visit to the old town in Cracow. Too bad there isn’t any help with luggage or elevator as it’s pretty daunting to carry everything up several flights of stairs.

A beautifully clean apartment and very comfortable. We could have done with a couple of extra pillows but didn’t see anyone to ask. Had everything we needed. However, the door to the bathroom didn’t open as far as it should as it stuck on the floor. The WiFi was only good in the morning and the socket beside the bed didn’t work! A great location, only a short walk to the Old Town.

Our stay was very disappointing. It is very confusing getting into the building when you first arrive to check in. The hallway / stairs on the way up to the 3rd floor in which the apartments are on smells awful. We’ve had every day minus 1 where our door wouldn’t lock ( it was on an automated system not a normal door key) . This was worrying as we were out most of the days on planned trips. We had to call up the reception number every day to get them to fix it for us through an app on their phone. There were quite a few signs of wear in the apartment , however it was very modern and generally clean. The balcony is a nice touch however it is shared with 2 more apartments which you can walk across which is a little bit scary at night. All in all we enjoyed our stay in krakow because we love the city and it was close to the main square . However we will not be returning to these apartments. There are much nicer apartments close by and even next door which we have stayed in before.

Great location, next to the old town. There are lots of restaurants, cafes, shops, pharmacies, etc. in the area as well as multiple tram and bus stops nearby. The place was clean and comfortable. There is no reception, so be prepared to have to call for the check-in/out instructions.

Would highly recommend. After arriving early in the morning they very kindly let me check in 3 hours prior to standard check in which was very much appreciated. Thanks

Good location, tram station just round the corner. Was a nice two room apartment with kitchen area. Few issues getting into building as was self-check-in and hotels.com caused issues with the lack of information on when to expect details. Only other issue was TV in bedroom was internet only and the WiFi didn’t reach that room a lot of the time.

I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.

Loved the property, very clean tidy and spacious. Also a prime location of krakow.

Safe and clean

Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!

If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.

Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette. My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking. Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.

We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!

Overall a good stay. Clean and convenient though fairly basic. Staff was helpful. Bed not the most comfortable.

Nice apartments style rooms with a very clean modern kitchen with all facilities. We left a big box of English tea bags and milk for other guests but stick a few essentials in your case to save having to buy when your there. Perfect location