Friendly staff and nice atmosphere. Good onsen and comfortable bed.

It's convenient to have free shuttle to and from the station. Even it's out of the shuttle bus service hours, we could hop on a taxi and travel to amd from station for free. Staff members are kind and helpful. The dinner and breakfast were enjoyable. Highlight was the onsen which was relaxing. The room was quiet and neat. Value for money. Would recommend the hotel.

Easy to find on goggle map. We like the big onsen. They have outdoor onsen too. Dinner on both nites are slightly different and delicious. Staff are friendly

Room was good and clean. Food was average.

Gorgeous room with a private tub on the terrace. Very much a local experience.

Breakfast and dinner were lovely. The onsen very nice.

Overall comfortable stay. Food was good. Only complaint was not enough towels. We were told to bring the towel from the room to onsen but there was only one towel.

The staff speak English or Mandarin hence communication was a breeze for me. They were very friendly, helpful and polite. The location of the ryokan is within walking distance to the town and close to the train station. Hotel provides a bus shuttle to the train station. From the train station to the hotel, there is also a complimentary ride. I had a very pleasant stay at the ryokan and highly recommend it.

Typical ryokan onsen resort. Food was excellent. But the bed was very uncomfortable and the exit from the room bathroom was a definite potential fall hazard

Onsen is good, food is excellent, service is perfect! We were taking a taxi from Gero JR station to the hotel, Yamagataya, the driver gave us a free ride, great service!

They make you feel as if you are the only ones there the way that cater to you every day and especially with the dinner! It was an amazing experience

Quiet hotel. Onsen was good

畳とベットのある部屋に7人で泊まりました。大勢で泊まるのにぴったりでした

This is a great onsen experience. Great service and friendly staff. The baths are good and clean, and the kaiseki food is fantastic. Building is a bit old, but the traditional rooms were comfortable and atmospheric. Would go again!

Nice and clean

We had a great stay, staff are very friendly, resort is full of amenities, room is very comfortable.

Amazing experience by all means

Staffは親切です。

it was amazing

Super big room and the meals are awesome! Very polite and helpful staff too.