The staff was warm and welcoming and happy to help you navigate the city. We didn’t look at the pool/terrace area (visited in Feb). The room was very clean. One minor issue was the “automatic” closet light in our room delayed clicking on by a couple seconds, then clicked off almost as quickly…so it made it a little difficult to see at times. When we needed to stay an extra day they accommodated us quickly and seamlessly. We did not eat in the hotel so cannot comment on the food. You could hear some street noise in the late night, but it wasn’t bad (but again, it was low season). The hotel is a good location…close to restaurants and shops and just a few minutes walk to the Born district (which offers even more restaurants/museums etc) and other tourist sites.