The bathroom shower was a joke almost no water pressure

Great location

Staff were very friendly Little to no water pressure Toilets may or may not flush Incredibly loud with the bar below. Was clean Good location to beach , local food not just expensive tourist food.

The room was clean, the wifi worked great, hot water all week, the view toward the neighbouring hotel and pool was quite cute, and the hammock chair on the balcony was a cozy place to sit first thing in the morning when the birds are talkative in the trees. ALL of the staff I encountered over the week was exceptionally helpful and kind! If you don’t like listening to awesome, live, Gen X music at high volumes, and noise bothers you, you might want to use earplugs….lol (I Loved it!) And the food/drinks at Fah (the connecting bar/restaurant was fabulous)! I also loved the convenience of being right on 5th and less than 5 min walk to the beach. I would definitely stay here again.

Older lady at check in was amazing. The rest of staff was no bueno. And the no pool thing lost me as a future customer.

Fun spdot If you like the downtown life/noise ... Restaurant is the entrance to the hotel nice little touch .

Clean rooms with each one having a different design. Bathrooms however can be on the smaller side. This place has the best bar hands down with great live music every night.

Room was excellent stay for 4 nights the the rock music they we’re playing was the best would’ve definitely stay here again

Room was clean but no frills. Staff veryvfrirndly and helpful. Resolved all of iur issues

Beautiful hotel

Great price and friendly staff. Close to everything and a 5 min walk from the ADO bus terminal that goes everywhere

I always stay here whenever I travel to Playa del Carmen!!

We loved staying here!! The entrance is right off of 5th Avenue. Fah bar and restaurant has good food and has great live music. We stayed on the bottom floor, room 102, close to the bar and the music at night didnt bother us. We liked being able to hear it from the comfort of our king bed. The pool could be nice, but the constant falling of leaves from the tree prevents that. I think they only run the pump for a short period each day. We didnt come for the pool thankfully. We liked having a patio with a table and chairs, but the mosquitos were too bad in the courtyard to sit outside. The staff was very nice and they are there 24 hours. We felt safe with the gated entry, but they need to add another gate from the bar. Anyone can walk through the bar to the hotel. Our room was nice and clean. The maid came every day. The lock on our door needs fixed.The shower is pretty small, but over all fine. We would definitely stay there again for the price!!

El hotel está bonito, en la quinta avenida a lado de un restaurante y frente a un bar, puede ser un poco ruidoso por la noche, pero si vas de fiesta a playa del carme no tienes problema con ello.

This is a hard review because we love this hotel Playa Del Carmen is a yearly destination for us and after staying here last year we had no intention to ever stay anywhere else the penthouse was perfect for us. This year we rented the penthouse again and were not informed that the lower bedroom was not available and locked up Everything was dirty nothing was prepped for our visit the refrigerator was in and out so we lost food that we purchased the microwave took four days to arrive as apparently the old one was broken and instead of buying a new one they had to wait for someone to check out to bring us a replacement. The stove didn’t work the oven didn’t work the whole room smelled like a fish tank our mattress was stained and disgusting. After all of that they still tried to charge us 350 pesos to replace a towel because they said it was excessively dirty so we took it back upstairs and hand washed it brought it back to white and had to take it back down something they could’ve done with the washing machine. They provided no bath mats no dish towels for the kitchen. The pool was cloudy and disgusting and just a mosquito breeding ground so the mosquitoes were unbearable when sitting on the balcony. The reservation showed up to six people we checked in with four and when my niece came for the final two nights they tried to charge me for her. The water was shut off twice. We have already booked with a different hotel for next year and are so disappointed

Good

A little noisy

Walking distance to everything shopping restaurants bars and beach. I've stayed here a few times in the past but this time the ceilling was leaking water. the staff promptly gave me a different room. This place is my go to when visiting playa.

Staff was courteous and helpful. Rooms are small and very antiquated. There was no hot water in our room for two days. The door to bathroom was rusted on the bottom and did not lock. Pros: located right in the heart of the shopping and nightlife district. cons: as mentioned above and no elevators if you’re carrying heavy luggage. Definitely not a place where you’ll sleep in the quiet.

El ruido es imposibleeeeee.