We were moved to supposedly better two room suite due to group booking in our original room location but it seems like we got downgraded. Room was not well maintained. Lots of stains on walls. Got a room with kitchen but no microwave, just stove top. Towels are all small. Only shampoo and body wash available. No other amenities. Noise everywhere - hallway, footsteps from upper floor, when I open windows we heard next door neighbors and crowd from pool below. Check in was inefficient two part process. Best part was easy underground parking. Would not return

Staff was so helpful.

Very good

Clean room with lots of parking spots were available

Good

Beautiful location but away from restaurants. Hotel Italian restaurant was very good.

The bathroom and the parking lot require more light. It was too dark

Everything was good and nice. only thing I didnt like was I had to pay for extra towers & blanket. I dont get it.

I ended up loving this hotel - despite a first impression that made me think I’d regret booking here. We arrived on Saturday evening and it was SO crowded. Getting an elevator was impossible, everything was completely packed. We had to take an elevator down to the lowest parking garage floor to be able to ride back up to our room. It felt like a cruise ship and not in a good way. It was so loud until late at night with screaming children and loud parties, By Sunday afternoon, however, it cleared out and everything was SO nice. By Monday it felt like we had the place to ourselves and it was nothing short of paradise, we loved the sauna, the Starbucks, the incredible views and the beautiful walks along the water. The bed was super comfortable and the room was spacious. The couch was a utilitarian brick - not comfortable at all, but the rest of the room was comfortable. I wouldn’t stay here on a Friday or Saturday again, but would absolutely come back on a week day!

The property had good amenities. There was a water park, restaurants, outdoor self BBQ, Basket Robbins, Starbucks, and there were other restaurants walking distance to the hotel. Our room was spacious with incredible views. We stayed in the Gold Suite. The rooms and bathrooms were very clean. However, there was a musty smell maybe due to the rain. The ac worked well, but enhanced the musty smell. Most of the smell went away after awhile. The furnitures were dated. They had a lot of wear and tear. Nevertheless, everything was very clean.

Amazing views. Walkways around the shore with stunning sunrise!! Super friendly staff. So many amazing Korean places to eat close bu

Family friendly and great location

Best of the best place we have been so far..Really wanted to extend our stay.. Their dinner and breakfast buffets were great either. You do not need to go somewhere else once you step into this resort. Fresh air and best ocean views with refreshing walking experiences are healing us.

Thermostat didn't work properly, so the room was too hot at night. I had to keep windows open to cool down. Room was not clean enough to be 4 stars. I think it qualifies for 3 stars.

Excellent experience for families. There's something for everyone!!

It was exciting to arrive at this hotel but disappointing to walk into the hotel room. They maintain lots of good reviews, but I personally disagree with current guest ratings. When I opened my room, I had the impression of 1-2 star hotel room.

Staff service was excellent.

No concierge, no change of bed sheet every day. No sleeper. No clean towels unless you ask .

Just ok. Room was basic, no large bath towels, and ocean wire obstructed by glass surrounding lower portion of patio. I will stay there again.

Strongly recommend. Beautiful sea view all of rooms. Staff, walking places and etc But dinner buffet was not worthy since quality is so so. Thanks