They only answer via message - not live voice And it takes them 24- 48 hours as a MINIMUM to Answer any questions or Concerns. They also don’t do airport transportation.

The staff was fabulous! Room was clean. Spent a lot of time in their courtyard. Very enjoyable!

decent condition barely but nice staff

The hotel is okay and in a good location. The rooms are outdated but reasonably well equipped. There is no soundproofing at all — you can hear everything outside the room, including people swimming in the pool. In addition, they decided to do renovations in the room next door exactly when we decided to take an afternoon nap. Very frustrating.

The room was very clean and the beach is near!

Spotless room. Great check in.

Nice Stay

It’s just ok, I guess for your money. I have been staying in this hotel for years every time I visit Mahahual. They have not mad any improvements. Just a place to sleep and shower. The breakfast is not good at all. Not much effort in the cooking and serving.

The hotel Matan Ka’an is not well maintained and we had cockroaches in the room gaviota, the towels and sheets were not clean, they didn’t have the necessary amenities like hair dryer or mini fridge. The pool was in terrible condition.

Excelente atención del Sr que nos atendió en recepción.todo perfecto en el hotel !

Close to the beach, restaurant hostess attitude was nice, and breakfast good. Pool is big and clean. Hotel has a unique style but needs upgrades and maintenance.

The hotel is nice but the rooms are very small and the bed are not confortable. The Ac you can't ajust it as you please is set on one speed!!

Pros: Visual architecture is beautiful...very organic looking ! Located close to everything in the town, playa, malacon...easy walks...plenty of eating places. Parking is mostly on street but, easy to find and safe. Clean linen everyday...big walk-in showers...artistic ceiling treatment. Cons: Rooms are sparse and, unfortunately, bathrooms smelled slightly of sewer. Overhead shower spray was weak, irregular, and non-adjustable;

Great place...everything as expected

Very nice clean location, right across the street from the beautiful beach And close to everything We will definitely stay here again

Second visit at this hotel Always a pleasure

The hotel is well located and comfortable, but there are many details showing a lack of general care. For example, there is no bidet in the bathroom as shown in the photo; instead, there is a tile covering the drain, and the pipe is still there.

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It was raining and water went into my room from under the door and the walkways of the hotel were all wet. The entire hotel looks like it would have been very nice at some point but for now just a bit run down. But they are clean, beds and pillows were comfortable but only a sheet to cover. Good location

Exelente spot