Great location and personnel was friendly and helpful

I made a reservation, but I had to change the date. I was able to reach once the hotel, but I was never able to reach them again to finish the process of changing the date. So I had to book another hotel, and i was not refunded. The hotel seems nice, but my experience with client service and refund was very bad.

Excellent property, great location and staff.

Just a jewel in the middle of the action in the old town . Fair price small sweet hotel. Amazing staff. Safe and easy to get around . I loved it.

The hotel has an excellent location and a premium service. The room was clean and the has a balcony where I can drink my cup of coffee with an awesome view of the tower church.

This is the most unclean and cheap looking room I’ve ever stayed in. Not worth $160 a night. The room, shower, sink is very poor quality and with grime and rust. Cheap chipping paint. The floors and room emanate every single sound from the outside so we couldn’t sleep. There is no balcony or view. They only show you the best rooms in their photos. The stairs don’t even have hand rails which is so dangerous when walking down (I’m 6 mo. pregnant). The WiFi constantly went out so i ended up using a lot of data on my phone without realizing it. The concierge have a poor attitude about working. Look at you crazy if you ask them a simple question (we speak fluent Colombian Spanish). Won’t refill the waters in the lobby (pitcher always empty) and never brought us the juice they promised during check-In. Even when I asked for it he pitched be filled so I could have a glass of water, they didn’t want to. Even in the daytime, they’re not at their desk to buzz us in at the door. My goodness, we’ve stayed at many beautiful hotels in Cartagena for much less and better hospitality. This place was such a scam. The only exception was the nice gentleman that served us our eggs in the morning who was the only hospitable person.

Thank you for an amazing stay!

Great hotel staff was friendly, room was better then expected would stay again

Staff is great,but the hotel needs alot of work,it a bit rundown and the room are very small,The AC i think it been there since they open lol,it was just ok. Breakfast was fine,very little to choose from,but they did make your eggs for you. The service staff was GREAT all of them,very nice

Awesome staff, and centrally located. Rooms were clean enough besides a little mold from humidity. I would definitely stay again!

Property is great for family vacations. If one is scheduling to go party - this is not the place you want to stay. Visitors are not ethically allowed.

Perfect location.

This could be a super boutique hotel & is in an excellent location but it's a little tired and is in need of some TLC. The windows in the room were in a poor state, the bathroom window was missing it's handle so was always open, the bedroom window had a handle but was very difficult to close because the window frame was bent.. not a major problem in terms of safety given we were on the 5th floor but does mean the air-con never really works properly. The electronic keys for the bedroom sometimes took many attempts to unlock the door & despite changing the keys 3 times things never really improved. Breakfast was good, the pancakes were soft and fluffy and the arepa stuffed with egg was good too. It was just a little unusual that despite being told breakfast ran until 10, that we essentially found the breakfast area closed at 9:30... they were good enough to reopen and make some more of the delicious pancakes though!

Great location and value.

Service was great. However the condition of the hotel room was appalling: windows were impossible to close, TV was constantly frozen, and overall felt very run-down...

Great website not so great reality. The property is need of repairs. They were doing this during my visit. Lots of wood rot and mold. Walls were thin as I could hear neighbors talking next door late into the night. The staff was nice and helpful. Great being in the old town, but also too much hawking for my liking. As soon as you left the lobby there was someone yelling at you and trying to get something from you.

it was an overall good stay , the only official complaint that i have is that one of the check in associates charged me a whole night for an extra guest that was staying only the overnight in my room , the amount was a few dollars short from a room price , and eventhough i thougt the amount was ridiculous , i paid it , next time be more concious about the amount you charge for an extra guest , thank you .

Great place, close to everything and staff was very friendly

This staff was fantastic. I felt right at home and very welcome. Great location. Walkable and many things to see and do.

The expression “Mi Casa Es Su Casa” lives on at the Delirio which deserves 10 stars. My wife and I stayed at 2 Hotels in Cartagena during this 1-week trip, the first was a global brand and the other was the Delirio. From the moment we booked to the moment we left, the Delirio’s only concern was to offer up the best hospitality possible, way beyond what the other hotel offered. From management to front desk, to kitchen, to housekeeping, all wanted to contribute to our best experience. They insisted on changing our room, which was perfectly fine, but because they ‘sensed’ we preferred a different layout. The fresh cooked breakfast was superb, they even accommodated our guests who came by offering them coffee and breakfast. Thank you all for the wonderful stay - our premier choice in Cartagena.