All staff were nice, polite and genuinely willing to help. The property is not really meant for someone with mobility issues. The elevator is like a big dumb waiter, extremelly small, confining and i dont believe emergency services could have a stretcher in there should that be required. The venting system was super loud. It was like sleeping beside a running truck however the windows opened so slept with windows open. The pillows were super hard and there no other type of pillows were available. What made up for this inconvenienve is the staff and the cleanliness of the place !! I would return only if I had a room on first floor because the price was great but would definitely bring a pillow and ear plugs. Good hotel overall.