Overall Ratings & Reviews The New Royal Windsor Hotel

The stay at the great Windsor hotel was great staff was very helpful couldn’t ask for no beter .

Nothing like it shows you in the pictures and they charge you £10 yo use the hotel car park..

Waited quarter of an hour after countless rings of the bell to check in it the hotel was only run by one Polish man my room was freezing the heating didn’t work the walls were cracked and drawn on my blinds were blowing up so I went to close the window it wasn’t open? Went to the bar just as cold had to go get my coat so one of the dresses I’d packed for a new year trip could be warm for the temperature Hotel was advertised as having entertainment and evening bingo each night Not trueBar poorly stocked and only took cash New Year’s Day as I was leaving to get breakfast I was told he was closing the hotel and I had to go pack and walk there another 15 mins away from town centre by the time I’d done this and got a ram to centre I was too late to get breakfast The trams were only running every half hour for New Years and it was 44 mins before one came Worst New Year’s Eve ever And I paid for it! Dontbook here best staying home

Very lovely place very nice staff lovely room great for kids and adults just would love it if they continued to take dogs but understand why they don't want dogs anymore because some people are stupid and leave there dogs in room all day and wonder why the dog has made a mess absolutely brilliant holiday thanks

Floors not flat and holes covered with carpets. Steep stairs and no assistance with cases. Taking 50£ cash deposits for any damage caused.

Upon arrival a deposit had to be paid in Cash which was not noted anywhere the hotel is old and grubby, they had disco and karaoke which in my room was as loud as if I was present down stairs video taken,

We had to pay 50.00 a cash deposit for this, also went down for breakfast inly to be told they werent doung breakfast, which was part of the deal and ine of the reasons we booked the place, also a sea view which was looking in to a lane, so we checked out, the room also stunk of cigarette smoke so that was not good.

Nice place for a short stay.

Fantastic location

Stopped one night, very friendly staff our room was very clean and tidy facilities Bar table where Not expensive, very enjoyable stop we can’t wait to go back

Friendly Staff.

There was a problem with the water no hotter water 1st thing in the morning till after 12 then we had no cold water at all toilet would not flush dirty need a good up date.then we got charged 50 deposits that we did not know and it had to be cash

Would definitely stay again close to everything .. can’t review breakfast as we didn’t try but brilliant for everything g else

Had a good time

Upon arrival staff our extremely rude the hotel did not offer any of them amenities mentioned on this website hotel was disgusting I don’t know why anybody would pay to stay there we left and did not stay at this place and I drove home

On arriving early had to pay£20 to check in early had to pay £5 to park the car on thier premises then had to pay £50 incase any damages then later on that day phone me to say that a hadn't payed the £50 other than that its ok

Not worth it for a family. Price of the place i wasnt expecting anything great but it was shocking! Felt like the whole place was subsiding, floorboards uneven, in desperate need of a fresh lick of paint or 5, no stair rails, lights hanging out, stains on floor. Water came through to our shower when upstairs had one, couldn't use the tv as no remote and no way of turning it on, i can honestly say the only thing it ws missing were mice and bugs. There is a £50 CASH deposit, which was fine but not mentioned on booking form, and a £5 per night parking charge for free parking on the booking form!! The entertainment seemed good but got VERY thin walls. From what we heard on leaving, we had it easy, as other people didnt have hot water for 3 days, given up and was going home. Its definitely not suitable if you have a disability either, no lifts, very narrow stairs...The guy seemed rushed off his feet trying to do everything, the bedding was clean but the mattresses, duvets and pillows underneath were disgusting. Not a place for a family wanting to sleep.

The hotel could best be described as a low budget doss house, filthy, unpleasant and bears no accurate resemblance to the web site photos. Leaking shower, disgusting carpet, no wardrobe and a dirty stained mattress with broken springs. Although seriously understaffed, the two that I had dealings with were helpfull and courteous, sadly they had little to work with.

It was fine needed early check.in as partner was unwell they did let us but they charged £15 per hour early check in fee which was very expensive as hotel for the night was only £32 per night and ealry check in was £45 i would never off payed that if partner was well ........room itself was ok for the £32 but cuz of early check in i wouldnt stay there again early check in fee should be same as everywhere eles at £10 extra that would be more acceptable

Lovely little hotel seemed short staffed the entertainment was just kareoke both nights we were there. Beautiful view from our room clean beds, however the double mattress was weird it was like a single with a smaller less dense piece of foam attached to it making it feel like you're falling out of bed didn't sleep well due to this. The room was clean and the single beds were perfect for our needs we didn't get the bunk bed we booked but it was better being 3 single beds anyhow. We enjoyed our stay regardless of the bed situation. House keeping came in washed cups and replenished tea coffee sugar and milk.Thank you.