Amazing hotel in terms of location and atmosphere. However, many smaller details weren't satisfactory. Given the high cost of the hotel, I did expect better service and more flexibility from the staff.
The staff did not assist reservations to Casa Wabi or the hotel's Omakase restaurant (even though they promised to do so when we arrived). No laundry services available ("it's broken, sorry").
Location is amazing. So is the pool. Food is very good. There were some complaints that the bar lacked basics (like Bailey's) but that wasn't a big deal for us.
Overall this is an excellent place to stay, just keep your expectations in check.