This hotel is the worst.
We read the review so we kind of expected already that we needed to go to get a key at another hotel. Even though they should’ve informed us ahead… that’s still okay.
However, our room had only 1 set of towel. We called the hotel from our phone since the hotel’s phone didn’t seem to work. The reception name Franco is the rudest! Without saying sorry or anything he insisted that we NEED to come and pick it up at another hotel where we checked in. We kind of annoyed because it was already 11pm and we were super tired. He didn’t even bother to try to help or feel responsible for it. He sounded annoyed and then just HANG UP THE CALL!!!
Seriously, the rudest ever!! This’s not even our fault. The worst experience ever.