Hanoi 20 Hotel and Apartment

Explore Hanoi 20 Hotel and Apartment
8.9
Very Good
From 179 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

9.1

Service and Facilites

8.8

People often mention about Hanoi 20 Hotel and Apartment
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Distance to City Center (17)
Bedroom (15)
Staff Friendliness (14)
Room Space (14)
Surroundings (12)
Family Friendly (12)
Bathroom (12)
Wifi (11)
Soundproof (10)
Accessibility (9)
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Traveler Reviews Hanoi 20 Hotel and Apartment

Number of reviews per page
20
40
Customer reviews
N***n
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9.4
/10
Reviewed 1 week(s) ago
The hotel is good, affordable, and conveniently located near popular attractions.
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NAM N. Q.
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Business
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9.1
/10
Reviewed 3 week(s) ago
The accommodation is conveniently located in the city center. Breakfast is available, which is very convenient. The price is reasonable, and the rooms are clean and well-equipped. Recommended.
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T***i
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9.4
/10
Reviewed 4 week(s) ago
The interior is quite old, and the yellow lighting in the room is rather dim. However, the food is well-cooked, and the staff are helpful with early check-in when a room becomes available. There's a pharmacy and Winmart across the street, which is quite convenient.
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N***ô
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
It was a fantastic experience; I'll definitely book a room with them again next time I'm in Hanoi.
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1 people find it helpful
N***n
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8.7
/10
Reviewed 10 week(s) ago
The hotel is located in a very convenient location, close to everything; 5 stars for its location.
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T***i
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8.5
/10
Reviewed 12 week(s) ago
The rooms were clean and conveniently located for easy access to tourist attractions.
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Ngoc T.
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8.5
/10
Reviewed 15 week(s) ago
Good, good price, good service, booking during the week will be cheaper.
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1 people find it helpful
Verified Traveler
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8.6
/10
Reviewed 20 week(s) ago
The staff were enthusiastic, but one thing that wasn't great was that the old TV wasn't working.
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2 people find it helpful
Verified Traveler
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Business
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10.0
/10
Reviewed 24 week(s) ago
The staff were enthusiastic, and the rooms were spacious and clean.
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2 people find it helpful
Huynh G. H.
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Staycation
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8.8
/10
Reviewed 29 week(s) ago
Very close to the Ho Chi Minh Mausoleum and the Old Quarter, convenient transportation.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 35 week(s) ago
The staff are friendly and very helpful when needed.
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1 people find it helpful
Huynh T. H.
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Staycation
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8.5
/10
Reviewed 42 week(s) ago
Everything was fine - except for one problem: there was no one to help carry the luggage to the room. Because we had elderly people and a baby with us that day, we had quite a lot of luggage.
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Hieu N. M.
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Business
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9.7
/10
Reviewed 49 week(s) ago
Clean hotel, enthusiastic staff. Area near Uncle Ho's Mausoleum, 5-minute walk.
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 50 week(s) ago
Good staff service, I arrived early and the hotel supported check-in 1 hour in advance. I went to Hanoi in the rainy season, the hotel lent me an umbrella so I could still enjoy Hanoi. The ceiling of the hotel room was quite low, it felt a bit stuffy. Luckily there was a window so it was a bit more airy. Suggest the hotel wash the small square pillows on the bed, or just leave them out :D
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1 people find it helpful
Nguyen T. B.
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8.5
/10
Reviewed 53 week(s) ago
Temporarily studying but difficult to book a bus during peak hours
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L***e
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8.5
/10
Reviewed 64 week(s) ago
Convenient location, close to many restaurants and entertainment areas, but the rooms are a bit old, but the location is convenient for traveling, so it's okay!
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Valued Guest, Hotel 20 would like to thank you for your valuable experience. In addition, we would like to acknowledge your contributions and we will implement the hotel renovation plan as soon as possible. We look forward to seeing you again soon Best Regards
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thao l.
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10.0
/10
Reviewed 65 week(s) ago
Nice big room, good quality, will come back next time
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2 people find it helpful
N***N
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6.5
/10
Reviewed 65 week(s) ago
not really comfortable room, without soundproof and safety. the breakfast is also not really nice.
1 people find it helpful
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Tuan N.
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Business
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8.8
/10
Reviewed 66 week(s) ago
Everything is good - The only downside is that the TV is too old
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1 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr. Tuan, Thank you for your enjoyable experience at Hotel 20 and we would like to acknowledge your valuable contributions. We are in the process of renovating the room facilities to meet your needs. We look forward to seeing you again soon, Best regards
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N***o
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Staycation
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8.8
/10
Reviewed 68 week(s) ago
Everyone here is very enthusiastic and lovely, and everything is fine for the price.
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1 people find it helpful
Number of reviews per page
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