I liked this hotel. The scenery of the lake and swimming pools/outdoor areas are spectacular and the meals are first class. Very much an upscale setting and worthy of a corporate event. The staff was very friendly and super accommodating for a couple of changes I needed. The hotel is very well kept for an older-style hotel. Only one complaint: I like a hard mattress, but my bed felt like a rock. I mean, the absolute hardest mattress I have ever slept on.

Friendly staff

We stopped in Ajijic by fluke! I saw the pictures of the hotel on Expedia and booked it. What a lovely surprise! The room was bright and roomy. The staff very friendly. Luis Aceves at the front desk a pleasure to speak with. Parking and check in was a breeze. Although the wait staff was attentive, one drawback was that the cash register was not at the bar, but at the outside restaurant. It took time to process the payment. Seeing and chatting to older guests at the hotel, they mentioned feeling like unsafe going into the jacuzzi due to a lack of a handrail. Just a thought to add. Thank you again for a lovely stay!

Great place in a magic town

En general todo bien. El servicio de limpieza de cuartos muy bien, la alberca muy bien. La gente del buffet, la que prepara los huevos, quesadilla y sirve los frijoles y chilaquiles muy bien, pero los meseros no son malos, son lo que le sigue, malos para atender, pero lo peor es que te quieren cobrar a medio desayuno, muy incomodo, lo hacen sentir a uno como si fuera un delincuente, a medio comer que si les podía pagar el buffet, estaba quedando en el hotel, no me iba a fugar, pero parecía que estaba huyendo, muy mal realmente mal.

Everything good

room and amenities were very nice. The only complaint is the bar/restaurant. AND its obvious it is a problem as I spoke with others staying there. The food is inconsistant, the bar is pricey. I was there for 10 days, even valentines day the place is empty. Its either not managed properly, there was plenty of staff OR maybe you could offer guests "something" It would of been fun to hang at the bar with other but no one went to the bar.

Nothing better!

Bed and pillow were comfortable. The view to the lake was amazing. The room was clean. Walking distance to ajijic main town about 15-20 minutes.

Great

Nive hotel

Nice place

me gusta el hotel, buen servicio, habitaciones amplias

The room and bathroom were very spacious, clean, and comfortable. Great amenities and beautiful property. Excellent customer service at the front desk and by phone.

The room was clean and ready. The staff and team working were very helpful.

Great place!

Everyone was terrific - spotless room, delicious food, helpful and friendly staff, especially Damian. I liked the pickleball courts too.

Very nice staff

Staff was amazing! View was great and location is safe. The grounds were pretty. Pool was semi warm for December. Restaurant was overpriced. Room was spacious but sadly ours had a bad nail polish stain that looked like blood. We only stayed one night.

Nice property with everything as expected