Overall Ratings & Reviews Holiday Inn Express & Suites HOUSTON NORTHWEST-BROOKHOLLOW by IHG, an IHG Hotel

Easy assess ability from highway.

Typical, solid Holiday Inn Express.

Staff is nice and helpful. Hotel is clean.

Everything was great!

Great place, quiet and clean.

Great

Our stay at the Holiday Inn Express was average. When we first checked in, we were given a handicap-accessible room that was visibly not clean—there were marks on the walls and it clearly hadn’t been properly prepared. The night front desk staff member was helpful and got us switched to another room without any trouble, which we appreciated. The new room was better, but still had a few issues. The shower didn’t drain well and would back up during use, and the sink had very low water pressure. Also, when we interacted with the day front desk staff, they weren’t as helpful or friendly, which was disappointing. Overall, the stay was okay, but the combination of cleanliness issues, maintenance problems, and inconsistent service left us feeling underwhelmed.

Nice

Close to a place where I can get around

The place was nice ans clean

Staff was welcoming and helpful!

I stayed here with my daughter and we loved the staff and how safe we felt the room was comfy. I was a little disappointed that they didn't have a hot tub which is one of the main reasons I picked her. But over all we were happy with our stay

nice and clean

The hotel was quiet and the staff was nice; however, I feel like this was one of the worst Holiday Inn Express I have ever stayed in. The pictures on the website did not match the condition of the hotel (no hot tub). The beds were hard and uncomfortable. The curtains had holes in them and the computer chair was worn to the point there was nothing but the cushion. The breakfast bar had the same food every day with no variety. I will not be staying at this location again.

Overall a great experience

The shower water was lukewarm! The treadmill was broken.

Property is in a bad neighborhood. Truck next to us got broken in to, broken window. No Pancakes or waffles for breakfast in our stay

Staff was great, lady at the fort was super helpful through the week. Facility needs upgrades though desperately.

Typical franchise hotel. Clean rooms, comfortable beds, pleasant staff. Breakfast was ‘meh’ but it was the typical free breakfast you get at any hotel.

Hide-a-bed upholstery needed a good, deep cleaning as did the carpet.