Room dirty and smelt, very noisy and staff very unhelpful

I booked an air-conditioned room because I have a 3-month-old baby, but I was given a room without air conditioning. After I complained, they only provided a fan, which was not what I had booked. The hotel also advertised an English breakfast, but breakfast was not available until after 8:30 am, which was inconvenient. Overall, I was disappointed with my stay because the room did not match my booking, and the facilities and service did not meet my expectations. I would not recommend this hotel based on my experience.😔

Hotel was nice and staff were friendly, but please note there is NO AIR CONDITIONING at this hotel, even though it states they have air con..I only booked with them because of the air con as weather was really hot..so was very disappointed

Clean room A bit dated could do with been modernised

Unfortunately this hotel had changed management since the last time we had stayed there a couple of years ago. Nobody serving in the bar on an evening, reception even in the middle of the day at check in time there was no staff member in sight. Once we got to the room, the room door lock had enough play in it for me to fit my finger behind it. Very small shelf for a kettle, 2 mugs, and sachets of coffee, tea etc. Another problem that we found was that there were no bedside lights or anywhere near the side of the bed to charge our mobile phones etc. Bed was comfy though but glad it was only a one night stay. Improvements needed.

Hotel in good location

yes

The room was clean and well stocked. Staff were polite and helpful.

The reception lady was very helpful and happy, made us feel very welcome. The room itself was absolutely perfect, we had room 1, on the ground floor, it was lovely and warm and the bed was super comfy! Exceptionally clean Would definitely stay here again.

The room was very cosy

For a start the hotel had music blasting away on the Saturday evening until well after 11pm. It won’t be as bad if there wasn’t that many hotels on one street

The room, we stayed in family room, and there was barely any space to turn around, the bathroom - you needed to wait around 15-20 minutes till warm water started. Curtains especially in that room where we stayed need to be replaced or washed A part of it, the hotel itself (or enter the hotel ) pretty clean

Nice breakfast and tea with toast !

Some updating required but overall a very nice place. Excellent and very polite staff.

It was ok for couple of days.Had entertainment/bingo/karaoke. .But nothing at all.Nothing to do in evening Spent my evenings across the road at Ruskin Hotel.Great entertainment each night.Much prefer that

Great value for money and excellent friendly helpful staff also very centrally located and has some on st parking

We had an amazing time here. The owners were a pleasure to work with. It was very comfortable and in a great location. Easy walking distance to the Winter Gardens. If I make it back to Blackpool, I will definitely stay here again.

We went to winter gar5for a festival hotle in great.plave needs a refresh but iver all ok has issue with room booking chargers but all sorted by end of trip overall good hotel

Bathroom had a funny smell, bathroom/toilet door wouldn’t shut so no privacy, mattresses not very comfortable

We could not stay it was dirty and small We went over the road and had a brilliant experience yes it was more expensive but I couldn’t have slept in the Oxford hotel