We chose this hotel based on its excellent reviews, only to endure the most disappointing Christmas holiday. My husband slipped severely in the bathtub, injuring his shoulder and toe—their bathtub was extremely slippery. When I contacted the front desk, the staff showed no expression or concern. I complained to the hotel management, but the manager only offered a casual “sorry” without any follow-up improvements, compensation, or even a gesture of care. The hotel management was utterly disappointing. This hotel has permanently scarred my husband’s right shoulder and left us with lasting resentment.