We stayed in Room # 10, so our complaints are specific to that room. The room was small (not unusual for Italy, but they had put two twin beds together creating a large queen. The bed took up most of the space in the room. Little room to maneuver around the bed. Everything became tripping obstacles because there was so little space for anything else. Limited shelves, or table top space. The bathroom was dangerously crammed. In order to sit on the toilet, you had to stand, tuen and sit with your feet in the shower pan (which was slippery). The raised edges of the shower pan were a tripping hazard, the shower was tiny and dangerous. Outside of the room, there were tripping hazards in several common areas. This was not an inexpensive hotel and we elected to leave after two nights, losing our third night. The breakfast service was adequate at best.

Awesome breakfast! So close to old town Varenna.

Walls are thin but great for the price and location

The room was very small and basic. Important for people to know that this hotel is not located where views of the Lake are possible. There is no elevator and all rooms are above the reception level. Breakfast was not a huge spread, but was fresh, perfectly adequate, nicely presented, and maintained.

Perfect location in Varrena

The pillow cases were damp, but they replaced them right away.

This is a somewhat spartan, but clean and safe, small hotel. There is no view of the lake, but it is an easy walk to the lakefront. The property would have been improved by more ambient lighting, a better lock system for doors, tissues in the room, and another piece of furniture in the bathroom to lay toiletries and items on

Breakfast was nice. Train station to walk to the hotel was about fifteen minutes. Staff was amazing.

This hotel needs renovation and decorating. Lake Como is an expensive place to stay and this is at the cheaper end. Even so, the room was poorly laid out, the shower barely adequate with a torn curtain and the plumbing mean that the tap dripped all the time and the toilet gurgled as it was not filling up properly. Add to that, bread and biscuits that were out of date and mouldy as well as air conditioning that only works when it is 25c (so guests are allowed to be v uncomfortable at 24.5c) & you get an idea why I was v unimpressed. Even the pictures were crooked and don't get me started on the TV which was not fit for purpose. Outside of the hotel, Lake Como looks v scenic and is a lovely holiday destination

This hotel has a great location. You can walk to the ferry in two minutes and the train station in five. The staff was very friendly, especially reception desk, where Mateo and Julia were very helpful to us and answering our questions and coordinating things. Convenient and clean place to stay in the area is beautiful.

Lovely room - small as expected. Convenient location to many things!

Great location near the train station. Sister hotel to the Park Hotel. We were able to use the Park Hotel outdoor pool, which is in a very nice park-like setting. Breakfast was excellent. We would stay here again.

Great location, clean, helpful staff. Delicious buffet breakfast included! Would definitely stay again!

Ok option if you are staying in Varenna one or two nights. Close to everything, Amenities were average. Bathrooms should be updated,

This hotel was very basic but the price was fair. The only problem was the size of the room with three twin beds there was no room to walk around the beds were from wall to wall. Bathroom was very basic and felt that supplies were limited like towels and soap

My room had no space for suitcases and to sit on toilet, your feet had to be in the shower. Needs to be renovated. staff was friendly and location was great.

The staff is excellent! Matteo really helped us. All the other staff; maids and kitchen staff were great! Great location for ferries and experiencing Varenna!

We had a very pleasant stay overall. The hotel was welcoming and dog-friendly, which we really appreciated. The breakfast was good and the concierge was kind and helpful throughout our visit. The atmosphere was relaxed and friendly — a great place to unwind. Unfortunately, due to a mix-up on our part, we left behind a pair of pants. While we understand this was our mistake, it was disappointing that no one contacted us or made an effort to return them, especially since they were likely found. Despite this, we enjoyed our stay and would consider coming back — just with a firmer grip on our luggage next time!

Excellent!!!! Better than Bellagio.

Great location, great breakfast, helpful staff