The food quality was not as good as expected. During my 7-night stay, the menu was very repetitive with little variety, and many of the dishes were served cold. The biggest disappointment was that about 15 minutes before the official closing time of the restaurant, staff had already started clearing everything away, which should not happen in a five-star hotel,food should be available until the very last minute of service. Rooms & Facilities:The cleanliness of the rooms was fine, but toiletries such as shampoo and conditioner were only provided on the first day, and I had to request them repeatedly afterwards. There was also no iron in the room, and when I requested one, it was old and not in good condition. On one occasion, the air conditioning stopped working, which was inconvenient.Service & Staff:On the positive side, I would like to highlight some excellent staff. In the bar, Nazli was outstanding ,I would easily rate her 100 out of 100 for her professionalism and friendly service. Unfortunately, some of the male staff members were not as polite or welcoming, which made me feel uncomfortable as a solo female traveler.
The lobby staff were all fantastic ,very helpful, kind, and always willing to assist. I also want to mention Jemale was really helpf.and Sofia from the entertainment team, along with their colleagues, who were truly amazing and made the experience much more enjoyable. The hotel has good potential, and many staff members really made a difference to my stay.
