Dear Value Guest,
Thank you for your detailed feedback.
We’re glad to hear that you found the room suitable for a solo stay and appreciated the hotel’s central location and value for money. At the same time, we sincerely apologize for the inconveniences you experienced. The issues you mentioned regarding the lighting, noise from the elevator, and the condition of the bedsheet on your first day are certainly not up to our standards.
Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made, particularly in room inspection and noise management where possible. We’re pleased that our team was able to promptly assist you with a clean bedsheet after you contacted housekeeping.
We truly appreciate your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience on your next stay.
Best regards,
Management Team