ALFONSO
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Overall very bad experience
Terrible service in general specially at reception.
Food quality bad except for a couple of dishes.
Very limited drinking options, only one white wine and one red wine of terrible quality, except for the beer the rest was cocktails where very bad.
Room cleaning very good and the attention from the person who cleaned it also very good.
The attention at the front desk was the worst, terrible attitude and almost no English, which makes the check-in and check-out process very difficult.
The hotel's Wifi was terrible, constant interruptions and almost no signal in several areas of the hotel, even in the room the signal was very bad and it kept getting disconnected.
General cleanliness of the hotel acceptable but nothing to brag about.
The presentation of the buffet food was poor and seemed unsafe.
Water and milk were served directly from the plastic containers, the salads or fruit did not look very fresh, etc.
Front desk: Feyza — Terrible
Jan — very good
Zanhargul — terrible
Lobby café — the best service in the whole place, the manager there who everybody called Macron was fantastic, very helpful and with extremely good English.
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