Worst staff ever. So rude. The cuban woman was ghetto. Lucia at check in didn’t even greet us. No valet, we had to unload and park our own car after a 7 hour drive. We found a different hotel after the first night. The restaurant was also less than mediocre. I would not stay here again and would recommend others find somewhere else.’plenty of options

Lovely hotel. Great location, delicious breakfast, and friendly staff. My son loved the indoor pool. Our complimentary upgraded one-bedroom suite was amazing! The view was stunning. The front desk staff at checkout who helped us had the most cheerful, professional, courteous, and friendly vibe! He should be a role model for current and future employee training. We thoroughly enjoyed our stay at the Grand Hotel and want to thank everyone for making it such a wonderful experience.

Top quality hotel and staff

Beautiful hotel, professional staff, great service.

Breakfast setup was terrific. Spa was terrific. Gym was very good. Staff was helpful. Rooftop was very impressive.

Staff was nice .. hotel is an average 4 star charging 5 star prices

The room was great

Title: Overpriced and Misleading Paid $2,000 for two nights and traveled from California, only to be moved to a secondary building behind the main hotel because they overbooked for the holiday. My "coastal" getaway turned into a view of a construction site in a conference center annex. No proactive communication from the staff regarding the room change. If you are looking for the flagship "Grand Hotel" experience, be wary—they may tuck you away in the back for the same premium price.

Yes, a few of the rooms in the front tower are kind of beat up around the edges.

The rooms and bathrooms were clean, modern, and spacious even in the basic king room. Service was spectacular. The valet was terrific. The beach service was also amazing. A definite pleasure to stay there. Breakfast that was included with the hotel stay was alsoi very complete.

Every aspect of my stay was awesome

Staff were great and kind

staff the best

Amazing property and location and excellent service from the entire staff.

Wonderful stay at this well located resort. I am from North America so had no idea what to expect. My check-in was flawless. A wonderful gal who studied at McGill in Canada took care of me. It was wonderful to hear a friendly Canadian voice. The breakfast was the best that I had in 15 days of travel in S America. The pool was beautiful. Rooms were spacious and 10/10 clean. The amenities for children are incredible. Highly recommend! P.S. I tried the rooftop restaurant for dinner but after I was seated no one came to my table for 15min to greet me or offer me a drink so I left and ate at the hotel lobby bar - great service there!

Great place

Everything was fantastic!

Great room and service.

Staff

Nice hotel, convenient location and amenities. The staff is very friendly and helpful