The sheets smelled really bad, as if they hadn't been changed. Breakfast was also very lacking; there were no side dishes, just vegetables.

The service is very good and very suitable for families.

Our stay at the Grand Mutiara Hotel Berastagi was very pleasant, with its panoramic views and cool air. Even without air conditioning, we still had to use blankets due to the cold. My family and grandchildren were very impressed, as they rarely return to Tanah Karo. Hopefully, the hotel's service and facilities will continue to improve and be more enjoyable. Thank you.

Overall okay 👍🏻. Many entertainments like sheep and alpaca, nice view, fresh air, there is a swimming pool and a new cafe is being built. An experience with children, lots of flowers around the hotel.

All fun, kids love it here 🥰

It was a great stay at Mutiara, recommended.

An old hotel that really needs to upgrade its rooms.

A child-friendly hotel.

Unpleasant service when the wife wants breakfast.

The hotel staff is friendly and very helpful, the room facilities are also cool, the rooms are spacious and comfortable.

The staff is not friendly, if you have friends or family you are not allowed to visit, and the food is not tasty.

The reservation staff was friendly, the environment was nice, and the air was fresh. I'll definitely stay here again next time 😍

The service from check-in to check-out was excellent. The staff was friendly and polite.

Overall good with affordable price

The place is comfortable and clean. I want to stay again 👍

Staff is easy and there is no deposit.

Great.. If possible, the price could be more competitive.

Overall, everything was fine. However, the check-in process and waiting times need improvement, and the breakfast could offer more variety.

Enjoyable, very nostalgic yet memorable.

Nice place, the hotel is old but still clean and worth it to stay there.