Rooms are outdated, dark, musty, small and air conditioning doesn’t work.

Great theming in the resort, great to get park tickets included in our stay, but the resort was under staffed and staff often came across as rude and unhelpful, checkin was over 40 minute wait, poor ac throughout the complex, especially in the rooms - we did pick this up on resort and were told maintenance would be sent, they never arrived. Minimal info provided at checkin, €2 per towel for hire plus €15 euro deposit which we had to collect from reception, again over 10 minutes wait for this. We booked bed and breakfast board, had to make a reservation for breakfast. Pool area was great, large pool, bar and restaurant but no pool service for drinks, and it was normal to wait over 30 minutes to be served, we only ordered soft drinks which were flat so not great. As expected normal inflated hotel prices. Minimal cleaning took place through the day around the pool so by the end of the day there was a lot of rubbish everywhere. Food was dire at the hotel, breakfast managed to have boiled egg and bread, poor quality fruit on offer. The children tried the lunch offering by the pool, again poor quality food, we ended up going into Salou for evening meals which was a 30 minute walk. Found the food at Amazon the secret jungle fantastic. We stayed 2 nights - this was enough for us. I wouldn’t return, it’s a shame as the resort has huge potential but is not being reached.

The breakfast was fantastic and the price we paid for the overall package was incredible. Only issues is as we booked the hotel roulette we weren’t told which hotel we were staying at out of the onsite hotels at the park so we had to work it out for ourselves. We also booked a triple room which said 3 single beds but it was a double and a single, being told they don’t do triple rooms. Apart from that I can not fault it.

Booked a room for 3 Adults which was meant to have 3 single beds. This however was not provided and staff were very unhelpful when it came to rectifying the problem. Was told there were no rooms featuring 3 single beds despite the booking specifically saying it did feature this. The room consisted of a large bed which featured 2 small double frames pushed together, however it only had 1 mattress on it, so was not separatable, it also featured 1 sheet. The single bed provided was clearly meant for a child and not long enough for an adult. Receptionist blamed Hotels.com for having the listing saying 3 single beds, however surely its down to the actual hotel/resort to put their room listings up with the correct bed configurations, had the listing said the room featured a large double and child pull out bed we wouldn't have booked it.

Allocated a room in Iguana block - very strong smell of cannabis. Not great first impressions or aroma for a family hotel. Room was clean on arrival, but looked tired and dated. Very thin walls and poor window insulation, we could hear the person next door snoring and sound of the train announcements from the station. Also very cramped for a family of 4, two double beds pushed together - very cosy!! There was a big clump of black hair that sat outside our room for the duration of our stay (3 nights) - the corridors needed a good vacuum. The lift was broken upon arrival and still not fixed when we left. Breakfast was busy, but had good variety and was well stocked. We used the luggage storage facility on departure costing 6euros. The machine glitched meaning our luggage was stuck as the door would not open!! Fortunately the concierge on duty was very helpful and was able to reboot the system and release the door. Not sure it’s 4*.

Terrible. Booked a room with 4 beds to be given acroom with two tiny doubles pudhed together. Staff told me thats all they had tough.

Never sent which hotel to go to. Very panicky on day. The rooms were lovely but staff could be friendlier. On the Saturday morning the pool and breakfast bar were closed. No one bothered to inform the guest. Then at 10.45am when we were collecting our belongings from the room the cleaner decided to tell us to leave and unlocked my childrens riom with her master keycard. She had no right to enter univited. I told her we had until 11am and she agreed so why enter peoples rooms. Very unprovessional.

Not 4 star but could not argue with the value for money.

L’air conditionné fonctionnait à peine. Nous avons donc eu très chaud et difficile de dormir. Pas de machine à glace ni de mini frigo. Hôtel Bien situé et très propre. Très longue attente à la réception pour le Check in. La piscine est vraiment très bien. En général très bien

The hotel roulette failed to send us an email. Make sure that you call midweek as the offices aren't open on the weekend. The online check-in link didn't work but copying it into Google did somehow reveal my hotel. The room's inside look a little dated but well appointed with good amenities. Bathrooms good balcony was large and overlook at the pool could have done with furniture on the balcony. We Hotel El Paso which doesn't have direct park entrance but getting to explore the other Hotels was fun.

The process of the roulette is always messy, I never receive the name of the hotel the day before as it’s supposed to be and when it’s during a weekend nobody is there to pick the phone. The caraibe hotel was the one we’ve got and it is not the best for sure. Decoration in the room is super cheap and a bit awkward. No direct access to the parks

We booked a room advertised on hotels.com as having 4 x single beds. When we checked in we just had 2 x small double beds, which wasn’t ideal with 2 teenage children. The hotel said that they don’t offer this room configuration, so I don’t know if the problem was with hotels.com or the hotel. Pool was nice

I had high hopes for this place, but there is no way it is a 4 star. Very dated. Our shower was falling apart and the pool was clearly dirty with murky water. The food seemed low quality with watered down juice at breakfast and it is generally very overcrowded. There is also a queue for absolutely everything. Not great. I definitely would not go back.

Excellent and super friendly staff ,

No mini fridge in room

Good front desk, decent room Though the TV reception was awful and they needed to fix the safe. Great pool and nice communal areas. Downsides were awful service and food in the restaurant in the evening and lack of places to eat during the day as everything was closed

Liked how close it was to the theme park, friendly helpful staff too

Booked the roulette, no one could tell me what hotel I was assigned, which meant having to ask the taxi driver to drive around when I landed. Hotel El Paso in the end, the corridors were noisy, they piped music in which was annoying. Wouldn’t stay here again.

Great location and great staff

We stayed in hotel Gold River. We found it to be not the best value. The room was very noisy, there is no fitness room in the hotel, the playground is closed. the walk to the park is very long, especially with small children. we didn't enjoy the room- the sink had blockage, the cleaning was only everyday after we called and asked why they didn't came.